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Mount Grace Priory, House and Gardens - Manor House

Staddle Bridge, Northallerton, North Yorkshire, DL6 3JG

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has a slight ramp/slope and manual doors.
  • This entrance is at the front of the manor house.
  • There are 3 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is step-free access to the ground floor only once inside.
  • There is stepped access to some areas.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating and a clearly signed hearing assistance system.
  • At the time of our visit the hearing assistance system was not working.
  • This site is part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
  • The toilet with adaptations for disabled people surveyed can be found to the right of the shop entrance.
  • This toilet with adaptations for disabled people is approximately 15m from the manor house entrance.
  • The standard toilets surveyed can be found on the ground floor.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from visitor reception. View more information about booking and collection of equipment.
  • Powered mobility vehicles cannot be borrowed or hired.

Route to (the Manor House)

  • Take the path at the front of the car park, which is signed for the manor house.
    Follow the path until you arrive at the café on the right.
    Turn left and follow the path along the front of the manor house.
    The entrance is on the right.
  • The route to the area is step-free via a steep ramp/slope.
  • Path surfaces along the route are gravel, paving stones and wood.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Entrance

  • The entrance surveyed is located at the front of the manor house.
  • There is step-free access via slope at the entrance.
  • The slight slope is between 75cm and 150cm wide.
  • There is a single manual door which is permanently open.
  • The width of the opening is 142cm.
  • There is a second set of manual doors which open away from you.
  • The width of the opening is 130cm.

Visitor Reception

  • There is step-free level access into the area.
  • There is step-free level access around the area.
  • The majority of aisle widths are over 150cm.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
  • Some of the flooring is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • There is step-free level access to the counter.
  • The height of the counter is 77cm.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.

Shop

  • There is step-free level access into the shop.
  • The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
  • The width of the door opening is 80cm.
  • Internally the door has a medium colour contrast.
  • The majority of aisle widths are under 150cm.
  • All flooring in the shop is smooth and even.
  • There is step-free level access around the shop.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 99cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
  • The exit door is manual, permanently held open and has a high colour contrast with the surrounding walls.
  • The width of the exit door opening is 79cm.

Toilet with Adaptations (Manor House - Ambulant - Left Hand Transfer)

  • This toilet is located beyond the shop exit.
  • There is step-free level access into the toilet.
  • This toilet is approximately 15m from the manor house entrance.
  • There is pictorial and written text signage on or near the door.
  • The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
  • The width of the toilet door opening is 85cm.
  • The door has a lever twist lock.
  • The dimensions of the cubicle are 220cm x 146cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 140cm from the side of the toilet pan to the wall.
  • There is a lever flush on the non transfer side.
  • The following grab rails are available: a vertical grab rail on the transfer side and a vertical grab rail on the non transfer side.
  • There is a dropdown rail on the non transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder.
  • The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and towel dispenser.
  • The height of the toilet seat above floor level is 47cm.
  • The height of the toilet roll holder is 71cm.
  • The wash basin tap type is lever mixer.
  • The height of the wash basin is 73cm.
  • The height of the soap dispenser is 99cm.
  • The height of the towel dispenser is 127cm.
  • The height of the baby change is 93cm.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
  • The cubicle does not have a full length mirror.
  • The following have a less clear colour contrast with their surroundings: the toilet seat, the internal door, all grab rails, the floor and the dropdown rail.
  • Lighting levels are moderate to good.

Standard Toilet (Manor House)

  • There is step-free level access into the toilet.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 79cm.
  • Internally the door has a low colour contrast.
  • The male and female standard toilets were surveyed.
  • The width of the widest cubicle door opening is 79cm.
  • The wash basin tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There are no hand dryers.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 1 hour.
  • There is stepped access along the tour route.
  • The majority of walkway widths are under 120cm.
  • The tour can not be adapted to avoid inaccessible areas.
  • Areas with stepped access only can be experienced by visitors via an information booklet.
  • There is no (or very little) background noise along the tour route.
  • Tour information includes the following formats: information booklets, pictorial and information board.
  • The tour does not have a hearing assistance system.
  • There are bench seats at regular intervals along the tour.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • Lighting levels are varied throughout the tour route.
  • There is stepped access to some areas.
    The self-guided tour may be not access all areas. This will depend on how many volunteers are available on the day.

Stairs

  • The floors which are accessible by stairs are G, 1, 2.
  • There are more than 20 steps between floors.
  • The steps are not clearly marked with handrails on both sides.
  • The highest step is 17cm high.
  • Lighting levels are moderate to good.