Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: standard toilets, a parent and baby room, a toilet with some adaptations and ambulant cubicles.
- The toilet with adaptations for disabled people surveyed can be found near the visitor reception..
- This toilet with adaptations for disabled people is approximately 15m from the visitor reception entrance.
- The standard toilets surveyed can be found near the visitor reception.
- There is a separate exit.
- The exit has step-free level access and gates.
Admissions
- At this location the following are free to access for all visitors: the car park.
- At this location the following areas are free to access for National Trust members but payable for everyone else: all of the site.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Mottisfont & Dunbridge.
- Mottisfont & Dunbridge Station is approximately 1 mile away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces.
- This is an open air car park with a compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are not available.
- There are more than 10 Blue Badge parking bays.
- There is no hatched zone.
- The nearest Blue Badge bay is 15m from the visitor reception.
- Obstacles from the car park include: uneven surfaces and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
Visitor Reception
- Access into the area is via steps and a slight ramp/slope (which bypasses any steps).
- The ramp is between 75cm and 150cm wide, with handrails on both sides.
- There are 4 steps, which are unmarked, with handrails on both sides.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 106cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs without armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 107cm.
Exit (to Car Park)
- The exit is located to the side of the plant shop.
- There is step-free level access at the exit.
- There are double manual gates which are permanently open.
- The width of the opening is 149cm.
Toilet with Adaptations (Visitor Reception - Accessible - Left Hand Transfer)
- This toilet is located adjacent to the visitor reception.
- There is step-free level access into the toilet.
- This toilet is approximately 15m from the visitor reception.
- There is pictorial signage on or near the door.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 97cm.
- The door has a lever twist lock.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The dimensions of the cubicle are 150cm x 290cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 80cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser, towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 46cm.
- The height of the toilet roll holder is 84cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 89cm.
- The height of the towel dispenser is 109cm.
- The height of the hand dryer is 75cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror, a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The height of the coat hook is 174cm from the floor.
- The following have a less clear colour contrast with their surroundings: the internal door, the floor, the dropdown rail, all grab rails and the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet (Visitor Reception)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 67cm.
- There is an ambulant cubicle available with a horizontal grab rail on the right and a vertical grab rail on the right.
- The wash basin tap type is sensor.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room (Visitor Reception)
- There is step-free level access into the room.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The height of the baby change table is 88cm.
- The wash basin tap type is sensor.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin and a general waste bin without lid.