You are on Summary. Skip to the next section.

Summary

• View information about opening hours.
• Amenities in this building include: a café, exhibition rooms and historic interiors.
• Additional amenities in this building include: an art gallery.
• The most accessible entrance has step-free level access and a door permanently held open.
• This entrance is at ground floor level on the east side of the house.
• There are 3 floors once inside.
• Other floors can be accessed via: stairs.
• There is step-free access to the ground floor only once inside.
• The ground floor and first floor are both accessible, although at the current time it is not possible to move between the ground floor and first floor inside the property.
  There is an external level entrance on the ground floor and an external ramped or stepped entrance at first floor level.
• There is a member of staff available for help and assistance.
• Staff/volunteers can describe the layout and access around the site.
• The following are also available: seating, large print information, audio description, a clearly signed hearing assistance system, facilities for assistance dogs and on site-transport.
• This site is part of the Sunflower Lanyard Scheme.
• Toilet and changing facilities available include: a toilet with some adaptations for disabled people and step free standard toilets.
• The toilet with adaptations for disabled people surveyed can be found on the ground floor corridor near to the Kitchen Café..
• This toilet with adaptations for disabled people is approximately 3m from the ground floor entrance..
• The standard toilets can be found on the ground floor near to the Kitchen Café.
• The standard toilets surveyed can be found the ground floor near to the Kitchen Café.

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Equipment and Resources to Borrow

• You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
• You can borrow these from visitor reception. View more information about booking and collection of equipment.
• Powered mobility vehicles cannot be borrowed or hired.

You are on Route to (the House). Skip to the next section.

Route to (the House)

• From visitor reception, take the pathway over the River Test and then turn immediately right onto a gravel pathway.
  Follow this pathway along the riverside all the way to the east side of the house, where the most accessible entrance will be found on the left.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are loose wood chippings, gravel, muddy, paving stones and wood.
• The majority of the paths are wide enough for wheelchair users.
• There is an accessible shuttle which can take visitors to this area.

You are on Entrance (Ground Floor - East). Skip to the next section.

Entrance (Ground Floor - East)

• The entrance surveyed is located on the east side of the house.
• There is step-free level access at the entrance.
• There is a single manual door which is permanently open.
• The width of the opening is 91cm.

You are on Entrance (Ground Floor - Cellarium). Skip to the next section.

Entrance (Ground Floor - Cellarium)

• The entrance surveyed is located at the front and left of the house.
• There is step-free level access at the entrance.
• There is a single manual door which is permanently open.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

You are on Entrance (First Floor - West). Skip to the next section.

Entrance (First Floor - West)

• The entrance surveyed is located on the west side of the house.
• There is step-free access via ramp at the entrance.
• The steep ramp is under 75cm wide, with no handrails.
• The ramp overcomes the steps.
• There are 2 steps, which are unmarked, with no handrails.
• Some of the steps are not at the recommended height (between 15cm - 18cm).
• There are double manual doors which are permanently open.
• The width of the opening is 115cm.
• There is a second manual door which opens away from you.
• The width of the opening is 105cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

You are on Visitor Reception (First Floor Entrance). Skip to the next section.

Visitor Reception (First Floor Entrance)

• There is step-free level access into the area.
• There is step-free level access around the area.
• The majority of aisle widths are over 150cm.
• There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
• Some of the flooring is smooth and even.
• Where the flooring is not smooth or even, this is due to carpet.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• There is step-free level access to the counter.
• The height of the counter is 74cm.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The counter has a clearly signed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There are tables and chairs without armrests available in the visitor reception.
• Services/facilities available include: a member of staff to provide assistance.
• There is no (or very little) background noise here.
• Lighting levels are low.

You are on Tour. Skip to the next section.

Tour

• The tour is self-guided but volunteers/staff are available to provide additional information.
• The tour takes approximately 60 minutes.
• There is stepped access along the tour route.
• The majority of walkway widths are between 120cm and 180cm.
• The tour can be adapted to avoid inaccessible areas.
• Areas with stepped access only can be experienced by visitors via an information booklet and a video on tablet or mobile phone.
• The tour route may vary depending on the season.
• There is no (or very little) background noise along the tour route.
• Tour information includes the following formats: information booklets, pictorial, information board and handheld information devices.
• Floor plans/maps are available for the tour route.
• The tour does not have a hearing assistance system.
• There are chairs without armrests at regular intervals along the tour.
• The following furniture is permanently fixed: all of the tables.
• Some flooring along the tour route is smooth and even.
• Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Lighting levels are varied throughout the tour route.

You are on Stairs (Maids' Room). Skip to the next section.

Stairs (Maids' Room)

• The floors which are accessible by stairs are 1, 2.
• There are more than 20 steps between floors.
• The steps are not clearly marked with handrails on both sides.
• The highest step is 18cm high.
• This is a spiral staircase and will be narrower in some areas.
• Lighting levels are moderate to good.

You are on Entrance (Kitchen Café). Skip to the next section.

Entrance (Kitchen Café)

• The entrance surveyed is located on the right-hand side of the main ground floor corridor of the house.
• There is step-free access via ramp at the entrance.
• There are double manual doors which are permanently open.
• The width of the opening is 93cm.
• There is a slight ramp between 75cm and 150cm wide beyond the entrance, with no handrails.

You are on Ramp or Slope (Kitchen Café - Counter to Seating Area). Skip to the next section.

Ramp or Slope (Kitchen Café - Counter to Seating Area)

• The ramp is steep and between 75cm and 150cm wide.
• The ramp does not have handrails.
• Lighting levels are varied.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• This is a café which serves hot and cold snacks.
• There is a counter where food and drink can be ordered.
• Staff can provide assistance and offer service to tables.
• Menu types include: written wall menus.
• Menus are not easy to read (unclear font with poorly contrasting colours).
• The following are available here: drinking straws, takeaway cups, easy grip cutlery and large-handled cutlery.
• Lighting levels are varied.
• There is no (or very little) background noise here.
• There is a clearly signed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is a counter over 85cm high with a tray rail.
• The counter is 90cm high.
• There is not a section of the counter at a suitable height for a wheelchair user.
• There is step-free level access around the seating area.
• There are tables, high tables, long tables, bench seats, high stools and chairs without armrests available in the seating area.
• The seating area does not have: a priority table and a mixture of chairs with and without armrests.
• Tables are at a suitable height for a wheelchair user.
• The surface height of the tables is 74cm.
• The following furniture is permanently fixed: some of the tables.
• All flooring in the area is smooth and even.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

You are on Entrance (Kitchen Café Toilet with Adaptations). Skip to the next section.

Entrance (Kitchen Café Toilet with Adaptations)

• The entrance surveyed is located near to the café entrance.
• There is step-free level access at the entrance.
• There is a single manual door which opens towards you.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

You are on Toilet with Adaptations (Kitchen Café - Ambulant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Kitchen Café - Ambulant - Right Hand Transfer)

• This toilet is located near to the café entrance.
• There is step-free level access into the toilet.
• This toilet is approximately 5m from the ground floor east entrance to the house.
• There is no signage on or near the door.
• The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 88cm.
• The door has a twist lock.
• The dimensions of the cubicle are 184cm x 228cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 86cm from the side of the toilet pan to the wall.
• There is a spatula flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser, towel dispenser and hand dryer.
• The height of the toilet seat above floor level is 45cm.
• The height of the toilet roll holder is 92cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 75cm.
• The height of the soap dispenser is 102cm.
• The height of the towel dispenser is 100cm.
• The height of the hand dryer is 80cm.
• The height of the baby change is 90cm.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 139cm from the floor.
• The following have a high colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the dropdown rail, all grab rails, the toilet seat and the internal door.
• The following have a less clear colour contrast with their surroundings: all grab rails, the toilet seat, the internal door and the dropdown rail.
• Lighting levels are moderate to good.
• There is signage on the corridor wall.

You are on Standard Toilet (Kitchen Café - Male). Skip to the next section.

Standard Toilet (Kitchen Café - Male)

• There is step-free level access into the toilet.
• The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
• The width of the door opening is 84cm.
• Internally the door has a low colour contrast.
• There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
• The width of the widest cubicle door opening is 72cm.
• The wash basin tap type is twist/turn.
• Lighting levels are bright.
• There are hand dryers.

You are on Standard Toilet (Kitchen Café - Female). Skip to the next section.

Standard Toilet (Kitchen Café - Female)

• There is step-free level access into the toilet.
• The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
• The width of the door opening is 96cm.
• Internally the door has a low colour contrast.
• The width of the widest cubicle door opening is 68cm.
• The wash basin tap type is lever.
• Lighting levels are bright.
• There are hand dryers.

You are on Stairs (Art Gallery). Skip to the next section.

Stairs (Art Gallery)

• The floors which are accessible by stairs are 1, 2.
• There are more than 20 steps between floors.
• The steps are not clearly marked with a handrail on the right going up.
• The highest step is 16cm high.
• Lighting levels are low.

You are on Entrance (Art Gallery). Skip to the next section.

Entrance (Art Gallery)

• The entrance surveyed is located on the second floor.
• There is stepped access at the entrance.
• Some of the steps are not at the recommended height (between 15cm - 18cm).
• There are double manual doors which are permanently open.
• The width of the opening is 92cm.
• There are 9 steps beyond the entrance, which are unmarked, with a handrail on the right going up.
• Steps are split with a resting area.
• The handrail covers all steps.
• Some of the steps are not at the recommended height (between 15cm - 18cm).

You are on Attraction / Exhibit (Art Gallery). Skip to the next section.

Attraction / Exhibit (Art Gallery)

• The majority of walkway widths are over 180cm.
• There is no (or very little) background noise here.
• Exhibit information includes the following formats: pictorial and handheld information devices.
• The exhibits do not have hearing assistance systems.
• There is step-free level access around the area.
• There are bench seats and chairs with armrests available in the area.
• Flooring in the area is not smooth and even.
• Where the flooring is not smooth or even, this is due to carpet.
• Lighting levels are moderate to good.
• Information is available in large print.
  For those unable to access the exhibition, there an iPad available which will provide information on the exhibition.