Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and manual doors.
This entrance is in the stables courtyard.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system, facilities for assistance dogs and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is next to the Stables Coffee Shop. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

From visitor reception, take the pathway over the River Test and then turn right onto a gravel pathway.
Follow this pathway until there is a turning to the right which leads to the stables courtyard.
The café is straight ahead.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are concrete.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

The entrance surveyed is located in the stables courtyard.
There is step-free level access at the entrance.
There are double manual doors which open both ways.
The width of the opening is 240cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
There are double manual gates which are permanently held open before the manual doors.

This is a café which serves hot and cold snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are not easy to read (unclear font with poorly contrasting colours).
The following are available here: drinking straws, takeaway cups, easy grip cutlery and large-handled cutlery.
Lighting levels are moderate to good.
There is no (or very little) background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 100cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, bench seats and chairs without armrests available in the seating area.
The seating area does not have: a priority table and a mixture of chairs with and without armrests.
Tables are at a suitable height for a wheelchair user.
The surface height of the tables is 74cm.
The following furniture is permanently fixed: some of the chairs.
Some flooring in the area is smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.