Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a step, a slight ramp/slope (which bypasses any steps) and a manual door.
This entrance is in the stables courtyard.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is next to the Stables Coffee Shop. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

From visitor reception, take the pathway over the River Test and then turn right onto a gravel pathway.
Follow this pathway until there is a turning to the right which leads to the stables courtyard.
The bookshop is at the far end of the courtyard on the right.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are concrete, gravel, muddy, paving stones and wood.
The majority of the paths are wide enough for wheelchair users.
There is an accessible shuttle which can take visitors to this area.

Access into the shop is via a step and a slight ramp/slope (which bypasses any steps).
The portable ramp is under 75cm wide, with no handrails.
Please contact bookshop staff for use of the portable ramp.
There is 1 step, which is unmarked, with no handrails.
The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 90cm.
Internally the door has a low colour contrast.
The majority of aisle widths are over 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access around some of the shop.
Access around the shop is via a steep ramp/slope.
There is no (or very little) background noise here.
Lighting levels are bright.
There is step-free level access to the counter.
The height of the counter is 78cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.