Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: a reception.
- The most accessible entrance has step-free level access and a door permanently held open.
- This entrance is the main entrance at the visitors centre.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: a clearly signed hearing assistance system and maps.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- There is a separate exit.
- The exit has step-free level access and a door permanently held open.
Admissions
- At this location the following are free to access for all visitors: The garden.
- At this location the following areas are free to access for National Trust members but payable for everyone else: The castle.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the property.
- The nearest train station is Berwick-upon-Tweed.
- Berwick-upon-Tweed train station is 10 miles from the causeway.
Buses and taxis are available at the train station.
Parking
- This property does not have a car park.
- Nearby parking includes: an open air public car park.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- Powered mobility vehicles cannot be borrowed or hired.
Visitor Reception
- There is step-free level access into the area.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 84cm.
- Internally the door has a low colour contrast.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 112cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 84cm.