Access Guide

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Summary

View information about opening hours.
Amenities in this property include: a reception, a café, a museum, gardens, a shop and a historic house.
The most accessible entrance has a steep ramp/slope and doors permanently held open.
This entrance is at the front of the visitor reception building on the High Street.
There is step-free access once inside.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, maps, an accessible route map, mountain trikes, sensory packs, a large map in the car park and an information board in the car park.
The sensory pack includes: ear defenders and fidget toys. For more information about reserving a pack, and any charges, please contact the venue before your visit.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is Stables Cafe. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are in the courtyard. View information about this toilet (new tab).

There is not a bus stop within approximately 150m of the site.
The nearest train station is Chippenham.
Chippenham railway station is approximately 4.8 miles away. There is not a bus service from the railway station to Lacock Abbey.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
This is an open air car park with a tarmac and loose chippings surface.
Parking is free for National Trust members, but charges apply for all other visitors.
There are clearly presented payment signs.
Maps and information boards are available.
There are more than 10 Blue Badge parking bays.
There is no hatched zone.
The nearest Blue Badge bay is 200m from the visitor reception.
Obstacles from the car park include: uneven surfaces, loose chippings, a road crossing and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There is not a designated drop-off point.

At this location the following are free to access for all visitors: Stables café, the gift shop on the High Street and the picnic area.
At this location the following areas are free to access for National Trust members but payable for everyone else: Access to the Abbey, the museum and the surrounding grounds.
This site offers companion or carer discounts.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders and fidget toys.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

The entrance surveyed is located at the front of the visitor reception building.
There is stepped access at the entrance.
The steep slope is over 150cm wide, with no handrails.
There is 1 step, which is unmarked, with no handrails.
The step is not at the recommended height (between 15cm - 18cm).
There are double manual doors which are permanently open.
The width of the opening is 270cm.
There is a second set of manual doors which open away from you.
The width of the opening is 172cm.

There is step-free level access into the area.
Access into the area is via a step.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access to the counter.
The height of the counter is 90cm.
There is a low level section at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are tables and chairs with armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is background noise here which varies, depending on the time of day.
Lighting levels are varied.
The exit door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the exit door opening is 163cm.

There is step-free level access into the shop.
The majority of aisle widths are under 150cm.
Flooring in the shop is not smooth and even.
There is step-free level access around the shop.
There is step-free level access to the counter.
The height of the counter is 90cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment.
The plants are displayed outside visitor reception and are paid for at the counter inside.

The following information describes the picnic area located opposite visitor reception.
Access into the area is via a slight ramp/slope.
The slope is between 75cm and 150cm wide, with no handrails.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are available.
The distance between the floor and the underside of the lowest picnic table is 67cm.
The standard height for the underside of picnic tables is 71cm.
The following furniture is permanently fixed: some of the tables.
There is step-free level access around some of the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to grass.