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Lacock - High Street Shop

near Chippenham, Wiltshire, SN15 2LG

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this building include: a shop.
  • The most accessible entrance has a slight ramp/slope and a door permanently held open.
  • This entrance is at the front of the building on Lacock High Street.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • Additional toilet facilities with adaptations for disabled people are next to the Stables Café.. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: ear defenders and fidget toys.
  • You can borrow these from visitor reception. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from visitor reception. View more information about booking and collection of equipment.

Route to (High Street Shop)

  • From visitor reception, leave by the front door and then turn right along the road.
    Proceed along the right-hand side of the road and the gift shop will be found on the right-hand side.
  • The route to the area is step-free via a slight ramp/slope.
  • Path surfaces along the route are concrete and paving stones.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Entrance

  • The entrance surveyed is located at the front of the shop on High Street.
  • There is step-free access via slope at the entrance.
  • The slight slope is over 150cm wide, with no handrails.
  • There is a single manual door which is permanently open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
  • There is a steep slope over 150cm wide beyond the entrance, with handrails on both sides.

Shop

  • The majority of aisle widths are under 150cm.
  • All flooring in the shop is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • There is step-free level access around some of the shop.
  • Access around the shop is via a steep ramp/slope.
  • There is background noise here which varies, depending on the time of day.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 94cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment.