Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and automatic doors.
This entrance is the main entrance at the front of the building.
There is step-free access once inside.
There is restricted headroom at this property.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and facilities for assistance dogs.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the Royal Oak Foundation Conservation Studio, opposite the café. View information about this toilet (new tab).
There is a low beam in the seating area with a height of 189cm.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders and fidget toys.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
Visitors should call 01732 462 100 to book the powered mobility vehicle at least 23 hours in advance. The rollator can be borrowed for use in the upper showrooms.

From the car park walk toward the building and take the first left turning. The café is on the right.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: large print menus and written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, two handled cups, a portable card machine for payment, large-handled mugs and large-handled cutlery.
Lighting levels are varied.
There is no (or very little) background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 88cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, high tables, long tables, bench seats, high stools and a mixture of chairs with and without armrests available in the seating area.
The seating area does not have: a priority table.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 78cm.
The following furniture is permanently fixed: some of the chairs and some of the tables.
All flooring in the area is smooth and even.
There is a low beam in the seating area with a height of 189cm.

The following information describes the picnic area located next to the accessible parking spaces.
Access into the area is via a slight ramp/slope.
The slope is between 75cm and 150cm wide, with no handrails.
There are tables, long tables, bench seats and stools.
Some chairs have armrests on both sides.
Adapted picnic tables are not available.
The surface height of the lowest table is 70cm.
The surface height of the highest table is 77cm.
The following furniture is permanently fixed: some of the tables.
There is step-free level access around some of the area.
Some of the surface in the picnic area in the area is smooth and even.
Where the flooring is not smooth or even, this is due to loose chippings.
There is a gate to access the picnic area which opens outwards with a width of 130cm.