Access Guide
Summary (Gift Shop)
- View information about opening hours.
- The most accessible entrance has a slight ramp/slope, a manual door and a door permanently held open.
- This entrance is on the right hand side of the shop as you face it from the front.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- At the time of our visit the hearing assistance system was working.
- This site is part of the Sunflower Lanyard Scheme.
- The toilet with adaptations for disabled people surveyed can be found to the left hand side of the Gift Shop.
- This toilet with adaptations for disabled people is approximately 30m from the disabled access entrance to the gift shop.
Summary (Book Shop)
- View information about opening hours.
- The most accessible entrance has steps and a door permanently held open.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- This site is part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is to the left of the gift shop. View information about this toilet (new tab).
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
Route to (Gift Shop)
- From the Visitor Reception, proceed along the pathway and turn right to the circular garden.
This pathway has a slight slope.
Turn left around the circular garden and into the laundry courtyard.
The Gift Shop is on the left. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance (Gift Shop - Disabled Access)
- The entrance surveyed is located at the side nearest to the House.
- There is step-free access via ramp at the entrance.
- The slight ramp is between 75cm and 150cm wide, with a handrail on the left going up.
- There is a single manual door which is permanently open.
- The width of the opening is 105cm.
- There is a second manual door (with an extension leaf) which opens away from you.
- The width of the opening is 80cm.
- There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
Entrance (Gift Shop - Stepped)
- The entrance surveyed is located at the front of the building.
- There is stepped access at the entrance.
- There is a single manual door which is permanently open.
- The width of the opening is 97cm.
- There is a second manual door which opens both ways.
- The width of the opening is 94cm.
- There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
- There are 2 steps beyond the entrance, which are unmarked, with no handrails.
- Some of the steps are not at the recommended height (between 15cm - 18cm).
Shop (Gift)
- Internally the door has a low colour contrast.
- The majority of aisle widths are under 150cm.
- Some flooring in the shop is smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are bright.
- There is step-free level access to the counter.
- The height of the counter is 93cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
Route to (Book Shop)
- From the Visitor Reception, proceed along the pathway and turn right to the circular garden.
Turn left around the circular garden and into the laundry courtyard.
The Book Shop is at the bottom of the laundry courtyard on the right. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop (Book)
- Access into the shop is via steps.
- There are 2 steps, which are unmarked, with handrails on both sides.
- The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 98cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are over 150cm.
- Flooring in the shop is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 109cm.
- There is not a low level counter at a suitable height for a wheelchair user.
- The counter does not have a hearing assistance system.
Toilet with Adaptations (Gift Shop - Left Hand Transfer)
- This toilet is located on the left hand side of the gift shop.
- Access into the toilet is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with handrails on both sides.
- This toilet is approximately 20m from the Gift Shop entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 114cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The dimensions of the cubicle are 260cm x 290cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 195cm from the side of the toilet pan to the wall.
- There is a pull chain flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser, towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 104cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 85cm.
- The height of the towel dispenser is 106cm.
- The height of the hand dryer is 104cm.
- The height of the baby change is 90cm.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a shelf located where it is reachable for seated and standing users.
- The shelf does meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and select the Stoma Friendly tab in the right hand pane.
- The cubicle has: a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 143cm from the floor.
- The following have a high colour contrast with their surroundings: the dropdown rail, all grab rails, the toilet seat and the floor.
- The following have a less clear colour contrast with their surroundings: the internal door.
- Lighting levels are moderate to good.
- The toilet has an electronic lock.