Access Guide

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Summary

View information about opening hours.
Amenities in this building include: exhibition rooms and historic interiors.
The most accessible entrance has step-free level access and manual doors.
This entrance is to the side of the building, facing the laundry courtyard.
There are 4 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access to the ground floor only once inside.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: Braille information, a hearing assistance system which is not signed and a virtual tour.
At the time of our visit the hearing assistance system was not working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is to the left of the gift shop. View information about this toilet (new tab)
There is a separate exit.
The exit has step-free level access and a manual door.

You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from Visitor Reception. View more information about booking and collection of equipment.

From the visitor reception, proceed along the pathway and turn right to the circular garden.
This pathway has a slight slope.
Take a left turn around the circular garden and into the laundry courtyard.
The entrance to the house is straight ahead.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are tarmac and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located at the end of the courtyard, near to the gift and book shops.
There is step-free level access at the entrance.
There are double manual doors which opens away from you.
The width of the opening is 123cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

The entrance surveyed is located on the east side of the house.
There is stepped access at the entrance.
There are 4 steps, which are unmarked, with no handrails.
Some of the steps are not at the recommended height (between 15cm - 18cm).
There are double manual doors (with one door locked) which are permanently open.
The width of the opening is 82cm.

There is step-free level access into the area.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
The flooring is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access to the counter.
The height of the counter is 65cm.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
There are tables and chairs without armrests available in the visitor reception.
The following furniture is permanently fixed: all of the tables.
Services/facilities available include: a member of staff to provide assistance.
There is background noise here which varies, depending on the time of day.
Lighting levels are moderate to good.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 45 minutes.
There is stepped access along the tour route.
The majority of walkway widths are between 120cm and 180cm.
The tour can be adapted to avoid inaccessible areas.
Areas with stepped access only can be experienced by visitors via a video on tablet or mobile phone.
The tour route may vary depending on the season.
The following may be experienced on the tour: lighting effects.
Tour information includes the following formats: Braille and television/screen.
Floor plans/maps are available for the tour route.
The tour does not have a hearing assistance system.
There are chairs without armrests at regular intervals along the tour.
The following furniture is permanently fixed: some of the chairs and all of the tables.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
Lighting levels are varied throughout the tour route.

The exit is located in the Servants Hall.
There is step-free level access at the exit.
There are double manual doors which opens towards you.
The width of the opening is 142cm.
There is a small lip on the threshold of the exit with a height of more than 1.5cm.