Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a steep ramp/slope and manual doors.
This entrance is at the centre of the building.
There is step-free access to the majority of the venue once inside.
There is stepped access to one of the seating areas.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and facilities for assistance dogs.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is in the toilet block in the main car park area. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are to the side of the house, past the accessible entrance. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Canes and walking poles are also available to borrow free of charge.
These can be borrowed from the visitor reception or the house.
The visitor shuttle is stationed outside visitor reception, but can be summoned to the house, car park, chapel or garden by using the call point in the car park or by speaking to a member of staff or volunteer.

Turn left out of the visitor reception entrance and the coffee shop is on the left.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are cobbles.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

The entrance surveyed is located to the front left of the building.
There is step-free access via slope at the entrance.
The steep slope is over 150cm wide, with no handrails.
There is a single manual door which is permanently open.
The width of the opening is 110cm.
There is a second manual door which opens away from you.
The width of the opening is 98cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
This entrance gives access to the lower seating area that would be accessed via steps from within the building.

The entrance surveyed is located to the centre of the building.
There is step-free access via slope at the entrance.
The steep slope is over 150cm wide, with no handrails.
There is a single manual gate which is permanently open.
The width of the opening is 111cm.
There is a second manual door which opens away from you.
The width of the opening is 111cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
This entrance gives access to the counter area.

The entrance surveyed is located to the front right of the building.
There is step-free access via slope at the entrance.
The steep slope is over 150cm wide, with no handrails.
There are double manual gates which are permanently open.
The width of the opening is 248cm.
There is a second set of manual doors (with one door locked) which open towards you.
The width of the opening is 113cm.
This entrance gives access to the lower seating area that would be accessed via a ramp from within the building.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, large-handled mugs and large-handled cutlery.
Lighting levels are bright.
There is no (or very little) background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 108cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around some of the seating area.
There are tables, high tables, bench seats, high stools and chairs without armrests available in the seating area.
The seating area does not have: a priority table and a mixture of chairs with and without armrests.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 73cm.
The following furniture is permanently fixed: some of the chairs.
All flooring in the area is smooth and even.
Additional seating which does not have step-free level access is located to the left and right of the counter.
Some of the seating area has ramped or stepped access.

The following information describes the picnic area located in the courtyard in front of the coffee shop.
Access into the area is via a steep ramp/slope.
The slope is over 150cm wide, with no handrails.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are available.
The distance between the floor and the underside of the lowest picnic table is 76cm.
The distance between the floor and the underside of the highest picnic table is 76cm.
The standard height for the underside of picnic tables is 80cm.
The following furniture is permanently fixed: all of the chairs and all of the tables.
There is no step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to cobbles.