Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: a large map in the car park and an information board in the car park.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is located on the right as you approach the café. View information about this toilet (new tab).
Admissions
- At this location the following are free to access for all visitors: walks through the estate.
- At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
- At this location the following areas require payment from everyone (including National Trust members): special events.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Kemsing.
- Kemsing Station is approximately 3.7 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- The vehicle route from the main road to the car park includes: speed bumps.
- This is an open air car park with a tarmac, loose chippings and gravel surface.
- Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
- There are not clearly presented payment signs.
- Maps and information boards are available.
- There are more than 10 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 254cm x 480cm.
- There is a hatched zone on both sides and to the rear.
- The nearest Blue Badge bay is 25m from the visitor centre entrance.
- Obstacles from the car park include: uneven surfaces, loose chippings, slopes/ramps and a lack of pedestrian walkways to cross the car park.
- There are parent and child parking bays available.
- There are 6 electric vehicle charging points.
- The dimensions of the electric vehicle charging bay surveyed are 245cm x 365cm.
- There is no electric vehicle charging point designated for Blue Badge holders.
- Payment is via tap and pay (contactless payment).
- There is not a designated drop-off point.
Route to (the Visitor Centre)
- From the car park continue straight on and take the turning on the right. The visitor centre is on the right.
- The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac and bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is automatic, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 176cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 82cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs without armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There may be background noise here.
- Lighting levels are varied.
- The exit door is automatic, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 160cm.
Shop
- Access into the shop is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is automatic, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 176cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are varied.
- There is step-free level access to the counter.
- The height of the counter is 85cm.
- There is not a low level counter at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- There is internal access between the shop and visitor reception.