Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: step free standard toilets and a toilet with some adaptations for disabled people.
- There are 2 toilets with adaptations for disabled people.
- The toilet with adaptations for disabled people surveyed can be found in the toilet block off the car park.
- The toilets with adaptations for disabled people can be found in the toilet block by the main car park and on the basement level of the West Wing.
- The standard toilet surveyed can be found in the toilet block by the main car park.
Admissions
- At this location the following are free to access for all visitors: none.
- At this location the following areas are free to access for National Trust members but payable for everyone else: the whole site.
- Parking is free for National Trust members but chargeable for all other visitors.
- This site offers companion or carer discounts.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest bus stop is off The Street.
- The nearest train station is Bury St Edmunds.
- The nearest station is approximately 4.2 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces and potholes.
- This is an open air car park with a resin bound gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are more than 20 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 346cm x 467cm.
- There is no hatched zone.
- The nearest Blue Badge bay is 11m from the plant shop entrance.
- Obstacles from the car park include: uneven surfaces.
- There are not parent and child parking bays available.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and cycles. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the welcome point. View more information about booking and collection of equipment.
- There are charges to borrow the manual wheelchairs and cycles.
- You can borrow or hire the following mobility vehicles: off-road/all-terrain mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the welcome point. View more information about booking and collection of equipment.
Shop (Plant and Garden Shop)
- There is step-free level access into the shop.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 206cm.
- Internally the door has a medium colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access around the shop.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a low level counter at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment.
Toilet with Adaptations (Toilet Block - Ambulant - Right Hand Transfer)
- This toilet is located next to the welcome point off the car park.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 82cm.
- The door has a locking handle.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 166cm x 211cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 101cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 103cm.
- The wash basin tap type is sensor.
- The height of the wash basin is 72cm.
- The height of the soap dispenser is 96cm.
- The height of the hand dryer is 97cm.
- The height of the baby change is 74cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror, a waste bin with lid and a sanitary bin.
- The cubicle does not have coat hooks.
- The following have a high colour contrast with their surroundings: the internal door, all grab rails, the toilet seat, the dropdown rail and the floor.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 76cm.
- Internally the door has a medium colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 54cm.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room
- There is step-free level access into the room.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 85cm.
- Internally the door has a medium colour contrast.
- The height of the baby change table is 92cm.
- The wash basin tap type is sensor.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin and a sanitary bin.