Access Guide

Search Access Guide

Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: a large map in the car park and an information board in the car park.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located to the right on entering the courtyard from the direction of the visitor reception. View information about this toilet (new tab).

At this location the following are free to access for all visitors: parking.
At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
This site offers companion or carer discounts.

There is a bus stop within approximately 150m of the site.
Hatchlands Park bus stop is approximately 100 metres from the site entrance, however, the driveway gates are approximately 500 metres from the visitor reception.
The nearest train station is Clandon.
Clandon Station is approximately 2.5 miles from Hatchlands Park.
There is no regular bus service from the station to the site.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: speed bumps.
This is an open air car park with a grass, compacted gravel and compacted earth surface.
Parking is free for all users.
Maps and information boards are available.
There are 8 Blue Badge parking bays.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 350cm.
There is no hatched zone.
The nearest Blue Badge bay is 5m from the visitor reception.
Obstacles from the car park include: uneven surfaces and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There is not a designated drop-off point.

You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception and the house.. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

There is step-free level access into the area.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 83cm.
Internally the door has a high colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
All flooring is smooth and even.
There is step-free level access to the counter.
The height of the counter is 90cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
The exit door is manual, permanently held open and has a high colour contrast with the surrounding walls.
The width of the exit door opening is 79cm.