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Ham House and Garden - Second-Hand Bookshop

Ham Street, Ham, Richmond, Surrey, TW10 7RS

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Access Guide

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Summary

  • View information about opening hours.
  • Additional amenities in this area include: accessible and standard toilet facilities.
  • The most accessible entrance has step-free level access, a manual door, a door permanently held open and an open entrance with no doors.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: a clearly signed hearing assistance system and facilities for assistance dogs.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: step free standard toilets and an accessible toilet for the use of everyone.
  • The toilet with adaptations for disabled people surveyed can be found in the West Courtyard, opposite the Gift Shop.
  • This toilet with adaptations for disabled people is approximately 7m from the Gift Shop.
  • The standard toilets surveyed can be found in the West Courtyard, opposite the gift shop.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.

Route to (Gift Shop and Book Shop)

  • From the rear of the blue badge parking, turn left and follow the path round until you reach the junction.
    At the junction, turn left and continue straight towards the courtyard to the right of Ham House.
    At the courtyard, turn immediately left towards the West Courtyard and the shops and toilet facilities are located directly ahead.
  • The route to the area is step-free level.
  • Path surfaces along the route are concrete, gravel, cobbles and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.
  • View information about Ham House - Fountain Garden (opens in new tab).
  • There are alternative routes to the Gift Shop and Book Shop via Ham House which involve steps and slight to steep ramps/slopes.

Toilet with Adaptations (Left Hand Transfer)

  • This toilet is located in the West Courtyard, in an outbuilding opposite the Gift Shop.
  • Access into the toilet is via a steep ramp/slope.
  • The slope is over 150cm wide, with no handrails.
  • This toilet is approximately 7m from the Gift Shop.
  • There is pictorial signage on or near the door.
  • The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • The dimensions of the cubicle are 170cm x 284cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 80cm from the side of the toilet pan to the wall.
  • There is a spatula flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: towel dispenser.
  • The height of the toilet seat above floor level is 47cm.
  • The height of the toilet roll holder is 107cm.
  • The wash basin tap type is lever mixer.
  • The height of the wash basin is 73cm.
  • The height of the soap dispenser is 108cm.
  • The height of the towel dispenser is 94cm.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle has: a waste bin with lid.
  • The cubicle does not have a full length mirror and coat hooks.
  • The following have a high colour contrast with their surroundings: the floor, all grab rails and the dropdown rail.
  • The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
  • Lighting levels are moderate to good.
  • The entrance into the toilet block is via a single, manual door which is 86cm wide.
    The entrance is also shared with the female standard toilets.
    There is a fixed shelf within the accessible toilet which is 81cm high, 62cm wide and 163cm long.

Standard Toilet

  • Access into the toilet is via a steep ramp/slope.
  • The slope is over 150cm wide, with no handrails.
  • The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
  • The width of the door opening is 86cm.
  • Internally the door has a low colour contrast.
  • The male and female standard toilets were surveyed.
  • The width of the widest cubicle door opening is 65cm.
  • The wash basin tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There are hand dryers.
  • There is a baby change facility which is not at a suitable height for a wheelchair user.
  • The entrance into the toilet block is via a single, manual door which is 86cm wide.

Shop (Gift Shop)

  • There is step-free level access into the shop.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 86cm.
  • Internally the door has a low colour contrast.
  • There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
  • The majority of aisle widths are over 150cm.
  • Flooring in the shop is not smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • There is step-free level access around the shop.
  • There is background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is a low level counter at a suitable height for a wheelchair user.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

Shop (Book Shop)

  • There is step-free level access into the shop.
  • The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 222cm.
  • Internally the door has a high colour contrast.
  • The majority of aisle widths are over 150cm.
  • Some flooring in the shop is smooth and even.
  • There is step-free level access around the shop.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 82cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter does not have a hearing assistance system.
  • Services/facilities available in the shop include: a member of staff to provide assistance.
  • There is a donation box within the shop which is 128cm high.