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Ham House and Garden - Parking and Arrival

Ham Street, Ham, Richmond, Surrey, TW10 7RS

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this area include: a reception.
  • Additional amenities in this area include: A car park for disabled users only.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps and an accessible route map.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is in the West Courtyard, opposite the Gift Shop. View information about this toilet (new tab)

Admissions

  • At this location the following are free to access for all visitors: No areas of the site are free for all visitors.
  • At this location the following areas are free to access for National Trust members but payable for everyone else: Access to Ham House and Gardens, The Orangery Café, the shops and the toilets.
  • At this location the following areas require payment from everyone (including National Trust members): Programming and special events.
  • This site offers companion or carer discounts.
  • Carers go free (with or without Essential Companion Card).

Public Transport

  • There is not a bus stop within approximately 150m of the site.
  • The nearest train station is Richmond Station.
  • Twickenham Station is approximately 1.7 miles from Ham House.
    There are 2 regular bus routes, 371 & 65, who stop either at Ham Street (371) or at Sudbrook Lane (both).
  • The nearest underground/overground station is Richmond Overground Station.
  • Richmond Overground Station is approximately 1.7 miles from Ham House. There is a regular bus that stops at Ham Street from the station.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).

Parking

  • This site has a car park.
  • The vehicle route from the main road to the car park includes: speed bumps.
  • This is an open air car park with a compacted gravel surface.
  • Parking is free for Blue Badge holders only.
  • There are not clearly presented payment signs.
  • Maps and information boards are not available.
  • There are 6 Blue Badge parking bays.
  • There is no hatched zone.
  • The nearest Blue Badge bay is 16m from the Visitor Reception.
  • Obstacles from the car park include: cobbles and uneven surfaces.
  • There are not parent and child parking bays available.
  • Nearby parking includes: standard on-street parking and an open air public car park.
  • There is a designated drop-off point which is flush to the footpath.
  • The car park onsite is for disabled users only.
    There is free on-street parking available on Ham Street and also a public car park at the end which is free to all users.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.

Visitor Reception

  • There is step-free level access into the area.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
  • The flooring is not smooth and even.
  • Where the flooring is not smooth or even, this is due to gravel.
  • There is step-free level access to the counter.
  • The height of the counter is 128cm.
  • There is not a low level section at a suitable height for a wheelchair user.
  • The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are tables, bench seats and chairs with armrests available in the visitor reception.
  • Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
  • There is no (or very little) background noise here.