Access Guide

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Summary

View information about opening hours.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located down the cobbled slope from the café and then left in the stable block. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs and running buggies. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
A visitor shuttle is available to take people from the car park to the visitor reception.

Exit the visitor reception through the archway into the cobbled courtyard.
Continue past the toilets and the shops will be on the left.
The route to the area is step-free level.
Path surfaces along the route are cobbles.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

There is step-free level access into the shop.
The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
The width of the door opening is 98cm.
Internally the door has a low colour contrast.
The majority of aisle widths are over 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access around the shop.
There is no (or very little) background noise here.
Lighting levels are low.
Payments for items are made in the gift shop or at visitor reception.

There is step-free level access into the shop.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 87cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are under 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
There is step-free level access around the shop.
There may be background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.