Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a parent and baby room, a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found in the toilet block above the tea house .
- This toilet with adaptations for disabled people is approximately 1m from the toilet block entrance.
- The standard toilets surveyed can be found in the toilet block above the tea house.
Admissions
- At this location the following are free to access for all visitors: access to the tea house, toilets and North Helford countryside.
- At this location the following areas are free to access for National Trust members but payable for everyone else: parking and admission to the garden.
- This site offers companion or carer discounts.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest bus stop is Glendurgan Gardens on Grove Hill, approximately 0.1 miles away.
- The nearest train station is Penmere.
- Penmere Station is approximately 4.7 miles away.
There is not a regular bus service from the station to the site. - For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a gravel surface.
- Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
- There are clearly presented payment signs.
- Maps and information boards are not available.
- There are 8 Blue Badge parking bays.
- The nearest Blue Badge bay is 18m from the entrance to the garden.
- Obstacles from the car park include: loose chippings, slopes/ramps and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Picnic Area
- The following information describes the picnic area located in front of welcome hut.
- Access into the area is via slight ramps/slopes.
- The slope is over 150cm wide.
- There are picnic tables.
- No chairs have armrests on both sides.
- Adapted picnic tables are available.
- The distance between the floor and the underside of the lowest picnic table is 65cm.
- The distance between the floor and the underside of the highest picnic table is 68cm.
- The following furniture is permanently fixed: all of the chairs and all of the tables.
- There is step-free level access around some of the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to grass.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the welcome hut. View more information about booking and collection of equipment.
- There are charges to borrow a tramper.
- Walking poles and umbrellas are also available to borrow from the welcome hut.
Visitor Reception
- Access into the area is via a steep ramp/slope.
- The slope is over 150cm wide.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- The flooring is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles and gravel.
- There is step-free level access to the counter.
- The height of the counter is 78cm.
- The counter has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
Entrance (Toilet Block)
- The entrance surveyed is located at the front of the toilet block building, which is above the tea house.
- There is step-free access via ramp at the entrance.
- The slight ramp is over 150cm wide, with no handrails.
- There is an opening without doors .
- The width of the opening is 228cm.
Toilet with Adaptations (Toilet Block - Ambulant - Left Hand Transfer)
- This toilet is located ahead and slightly to the right after you enter the toilet block.
- There is step-free level access into the toilet.
- This toilet is approximately 1m from the toilet block entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 78cm.
- The door has a lever twist lock.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The dimensions of the cubicle are 240cm x 200cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 140cm from the side of the toilet pan to the wall.
- There is a lever flush on the left transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 49cm.
- The height of the toilet roll holder is 96cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 97cm.
- The height of the hand dryer is 91cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin without lid, a nappy/incontinence items bin, a sanitary bin and a padded back rest for seat.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 123cm from the floor.
- The following have a high colour contrast with their surroundings: all grab rails, the internal door and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the floor and the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet (Toilet Block)
- There is step-free level access into the toilet.
- The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 77cm.
- Internally the door has a high colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 81cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room (Toilet Block)
- There is step-free level access into the room.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 78cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The height of the baby change table is 97cm.
- The wash basin tap type is push.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin and a sanitary bin.