Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: cafés.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating, a hearing assistance system which is not signed, facilities for assistance dogs and on site-transport.
- At the time of our visit the hearing assistance system was working.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found on the right side of Market Place.
- The standard toilet surveyed can be found on the right side of Market Place.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders and activity sheets.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- The chapel has a stair climber to overcome the steps to the entrance.
Route to (the Market Place Eateries)
- Exit the visitor reception and turn left.
Continue ahead over the raised walkway to the Market Place.
The café is located on the left and National Crust Pizza is on the right. - The route to the area is step-free via a steep ramp/slope.
- Path surfaces along the route are tarmac and wood.
- The majority of the paths are wide enough for wheelchair users.
- There is an accessible shuttle which can take visitors to this area.
Toilet with Adaptations (Market Place - Ambulant - Right Hand Transfer)
- This toilet is located on the right side of Market Place.
- There is step-free level access into the toilet.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 92cm.
- The door has a lever twist lock.
- The dimensions of the cubicle are 260cm x 167cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 179cm from the side of the toilet pan to the wall.
- There is a lever flush on the right transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 46cm.
- The height of the toilet roll holder is 110cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 75cm.
- The height of the hand dryer is 72cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror, a waste bin without lid and a sanitary bin.
- The height of the coat hook is 169cm from the floor.
- The following have a high colour contrast with their surroundings: some grab rails, the internal door, the dropdown rail and the floor.
- The following have a less clear colour contrast with their surroundings: the toilet seat and some grab rails.
- Lighting levels are moderate to good.
Standard Toilet (Market Place)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 88cm.
- Internally the door has a medium colour contrast.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 70cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility at a suitable height for a wheelchair user.
Entrance (National Crust Pizza)
- The entrance surveyed is located at the front left of the building.
- There is step-free level access at the entrance.
- There are double manual doors which are permanently open.
- The width of the opening is 105cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
- There is also a single manual door to enter the café on the right.
Eating and Drinking (National Crust Pizza)
- This is a café which serves pizza.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery and a portable card machine for payment.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is not a hearing assistance system.
- There is a counter over 85cm high without a tray rail.
- The counter is 86cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are long tables and bench seats available in the seating area.
- The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 76cm.
- All flooring in the area is smooth and even.
- There are also tables and bench seating outside.
Entrance (Café - Accessible)
- The entrance surveyed is located on the right side of the café.
- There is step-free level access at the entrance.
- There is a single manual door which opens by sliding.
- The width of the opening is 345cm.
- There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
- The door can be opened further to the full length of the side of the café.
Entrance (Café - Stepped)
- The entrance surveyed is located at the front of the café.
- There is stepped access at the entrance.
- There are 2 steps, which are unmarked, with a handrail on the left going up.
- The handrail covers all steps.
- All of the steps are not at the recommended height (between 15cm - 18cm).
- There are double manual doors (with one door locked) which opens towards you.
- The width of the opening is 82cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Eating and Drinking (Café)
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus and counter menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery and takeaway cutlery.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 92cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables and chairs without armrests available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- There are no tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 77cm.
- All flooring in the area is smooth and even.
Picnic Area
- The following information describes the picnic area located at the rear of Market Place and at the front of the café.
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide.
- There are tables and picnic tables.
- Some chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The standard height for the underside of picnic tables is 67cm.
- The surface height of the lowest table is 75cm.
- The surface height of the highest table is 75cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- There is step-free level access around the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to gravel.