Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has a slight ramp/slope and a manual door.
- This entrance is at the front of the building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: a clearly signed hearing assistance system and on site-transport.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: step free standard toilets and a toilet with some adaptations.
- The toilet with adaptations for disabled people surveyed can be found on the right of the shop.
- This toilet with adaptations for disabled people is approximately 5m from the shop entrance.
- The standard toilets surveyed can be found on the right of the shop.
- There is a separate exit.
- The exit has a slight ramp/slope and a manual door.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- The tramper can be pre-booked to guarantee availability by phone or email.
If it's not pre-booked it can be hired on the day.
Only allow 1 booking is available per day, with no time limit on booking or use.
Users must be over 14 years old.
The venue is not a part of any pre-approval tramper schemes.
Route to (the Shop)
- From the visitor centre follow the main drive downhill and go through the gate next to the cattle grid.
The shop is straight ahead. - The route to the area is step-free via a steep ramp/slope.
- Path surfaces along the route are tarmac, gravel and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is an accessible shuttle which can take visitors to this area.
Shop
- Access into the shop is via a slight ramp/slope.
- The slope is between 75cm and 150cm wide, with no handrails.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 87cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are under 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 87cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- The exit door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 84cm.
- There is a slight slope at the rear entrance/exit of the shop.
Entrance (Toilets)
- The entrance surveyed is located near the shop.
- There is step-free access via slope at the entrance.
- The slight slope is between 75cm and 150cm wide, with no handrails.
- There is a single manual door which opens away from you.
- The width of the opening is 85cm.
Toilet with Adaptations (Shop - Ambulant - Left Hand Transfer)
- This toilet is located on the right of the shop.
- There is step-free level access into the toilet.
- This toilet is approximately 5m from the shop.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 77cm.
- The door has a locking handle.
- The dimensions of the cubicle are 170cm x 205cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 100cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 45cm.
- The height of the toilet roll holder is 99cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 71cm.
- The height of the hand dryer is 81cm.
- The height of the baby change is 97cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 170cm from the floor.
- The following have a high colour contrast with their surroundings: all grab rails, the internal door, the floor and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet (Shop)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a medium colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 69cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.