Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and a gate.
- This entrance is at the front of the café.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet designated as gender neutral and a toilet with some adaptations.
- The toilet with adaptations for disabled people surveyed can be found to the right from the café .
- This toilet with adaptations for disabled people is approximately 30m from the café entrance.
- The standard toilet surveyed can be found to the right from the café.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- The tramper can be pre-booked to guarantee availability by phone or email.
If it's not pre-booked it can be hired on the day.
Only allow 1 booking is available per day, with no time limit on booking or use.
Users must be over 14 years old.
The venue is not a part of any pre-approval tramper schemes.
Route to (Old Lodge Café)
- From the visitor centre follow the main drive downhill until you come to a crossroads.
Turn right at the crossroads and follow the path downhill and then uphill. The Old Lodge Café is on the left. - The route to the area is step-free via a very steep ramp/slope.
- Path surfaces along the route are tarmac and gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Picnic Area
- The following information describes the picnic area located outside the front of the café.
- Access into the area is via slight ramps/slopes.
- The slope is over 150cm wide, with no handrails.
- There are high tables, long tables, bench seats and picnic tables.
- No chairs have armrests on both sides.
- Adapted picnic tables are available.
- The distance between the floor and the underside of the lowest picnic table is 69cm.
- The distance between the floor and the underside of the highest picnic table is 79cm.
- The surface height of the lowest table is 75cm.
- The surface height of the highest table is 83cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- There is step-free level access around some of the area.
- Some of the surface in the picnic area in the area is smooth and even.
- Where the flooring is not smooth or even, this is due to grass and gravel.
Entrance
- The entrance surveyed is located at the front of the café.
- There is step-free level access at the entrance.
- There is a single manual gate which opens towards you.
- The width of the opening is 89cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Eating and Drinking
- This is a café which serves hot and cold snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
- Lighting levels are low.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 92cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are chairs without armrests, bench seats, long tables, tables and high tables available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- There are no tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 75cm.
- All flooring in the area is smooth and even.
Toilet with Adaptations (Old Lodge Café - Ambulant - Left Hand Transfer)
- This toilet is located to the right of the café.
- There is step-free level access into the toilet.
- This toilet is approximately 20m from the café entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 84cm.
- The door has a lever twist lock.
- The dimensions of the cubicle are 150cm x 190cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 88cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 46cm.
- The height of the toilet roll holder is 114cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 71cm.
- The height of the soap dispenser is 114cm.
- The height of the hand dryer is 115cm.
- The height of the baby change is 82cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: the floor, all grab rails and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the toilet seat and the internal door.
- Lighting levels are bright.
Standard Toilet (Old Lodge Café)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 55cm.
- Internally the door has a low colour contrast.
- The gender neutral toilet was surveyed.
- The width of the widest cubicle door opening is 55cm.
- The wash basin tap type is sensor.
- Lighting levels are moderate to good.
- There are hand dryers.