Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: a reception.
- There is restricted headroom and restricted room to manoeuvre at this property.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a companion/carer discount and maps.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is at the rear of the garden gate café. View information about this toilet (new tab).
Admissions
- At this location the following are free to access for all visitors: Toilets.
- At this location the following areas are free to access for National Trust members but payable for everyone else: All.
- At this location the following areas require payment from everyone (including National Trust members): Parking and gardens.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Durham.
- The station is approximately 0.8 miles from the venue.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a tarmac and compacted gravel surface.
- Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
- There are clearly presented payment signs.
- Maps and information boards are available.
- There are 3 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 410cm.
- There is a hatched zone on one side but not to the rear.
- The hatched zone is under 120cm wide.
- The nearest Blue Badge bay is 20m from the gardens entrance.
- Obstacles from the car park include: slopes/ramps.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- Powered mobility vehicles cannot be borrowed or hired.
Visitor Centre (Welcome Hut)
- Access into the area is via a step.
- There is 1 step, which is unmarked, with no handrails.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 65cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- There is step-free level access around the visitor centre.
- The majority of aisle widths are under 150cm.
- There is no room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the visitor centre.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The counter does not have a hearing assistance system.
- There are tables and chairs without armrests available in the visitor centre.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is an adjustable counter that has a height range between 76cm and 90cm.