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Cragside - The Still Room

Rothbury, Morpeth, Northumberland, NE65 7PX

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has a slight ramp/slope and doors permanently held open.
  • This entrance is at the front of the building.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is located behind the house. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: ear defenders, magnifying glass and activity sheets.
  • You can borrow these from the shop, business support or the house. View more information about booking and collection of equipment.
  • Powered mobility vehicles cannot be borrowed or hired.

Route to (The Still Room)

  • Exit the upper level of the main car park and turn left towards the house.
    Go through the first archway and The Still Room is on the left.
  • The route to the area is step-free level and is step-free via a steep ramp/slope.
  • Path surfaces along the route are tarmac, gravel and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is an accessible shuttle which can take visitors to this area.

Entrance

  • The entrance surveyed is located at the front of the café.
  • There is step-free access via ramp at the entrance.
  • The slight ramp is between 75cm and 150cm wide, with no handrails.
  • There is a single manual door which is permanently open.
  • The width of the opening is 87cm.
  • There is a second manual door which is permanently open.
  • The width of the opening is 90cm.

Eating and Drinking

  • This is a café which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus and counter menus.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
  • Lighting levels are moderate to good.
  • There is background noise here which varies, depending on the time of day.
  • There is a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The counter is 85cm high.
  • There is step-free level access around the seating area.
  • There are tables and chairs without armrests available in the seating area.
  • The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
  • Tables are at a suitable height for a wheelchair user.
  • The surface height of the tables is 76cm.
  • All flooring in the area is smooth and even.
  • There is also external in front of the café on a cobbled surface.