Access Guide

Search Access Guide

Summary

View information about opening hours.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and facilities for assistance dogs.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the Gas Yard. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are located next to the Doll's House Café. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs, a running buggy and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Information Centre. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
All mobility equipment is available to borrow free of charge.
There is also a free shuttle bus that visitors can request to take them to the Conservatory Café or riverside.
The shuttle bus is wheelchair accessible.
There are securing clamps inside to secure wheelchairs.
The shuttle bus has a working hearing loop.

From the Information Centre, turn right and then left towards the Water Garden.
The Refreshment Kiosk is located on the right.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are concrete and gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.
View information about Cliveden - Water Garden and Maze (opens in new tab).

This is a kiosk which serves hot and cold drinks and snacks.
There is step-free level access into the area.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: menu boards.
Menus are not easy to read (unclear font with poorly contrasting colours).
The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
Lighting levels are moderate to good.
There is no (or very little) background noise here.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 110cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, chairs without armrests and picnic tables available in the seating area.
The seating area does not have: a priority table.
There are some tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 72cm.
The following furniture is permanently fixed: all of the chairs and all of the tables.
Flooring in the area is not smooth and even.
Where the flooring is not smooth or even, this is due to gravel.