Access Guide

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Summary

View information about opening hours.
Amenities in this building include: a reception.
Additional amenities in this area include: standard and blue badge parking.
The most accessible entrance has a step, a manual door and a door permanently held open.
This entrance is the main entrance to the visitor reception, which is located to the left of the building.
There is step-free access once inside.
There is restricted headroom at this property.
There is a member of staff available for help and assistance.
Staff/volunteers cannot describe the layout and access around the site.
The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps, an accessible route map, on site-transport and an information board in the car park.
Information packs are available, including activity sheets and accessible maps.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the Gas Yard. View information about this toilet (new tab).
Additional toilet facilities with adaptations for disabled people are next to the Doll's House Café. View information about this toilet (new tab).

At this location the following are free to access for all visitors: No areas of the site are free for all visitors, this is a pay on entry/membership site.
At this location the following areas are free to access for National Trust members but payable for everyone else: The whole site.
At this location the following areas require payment from everyone (including National Trust members): The seasonable boating offer.
Companions/Carers can access the site for free.

There is not a bus stop within approximately 150m of the site.
The nearest train station is Bourne End Station.
Bourne End station is approximately 2.1 miles from the Cliveden Estate. There are no regular buses from the train station to the site.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: uneven surfaces and speed bumps.
This is an open air car park with a tarmac, concrete and gravel surface.
Parking is free for all users.
Maps and information boards are available.
There are more than 20 Blue Badge parking bays.
There is no hatched zone.
The nearest Blue Badge bay is 19m from the the Information Centre.
Obstacles from the car park include: uneven surfaces, loose chippings, a road crossing and bollards with high colour contrast but no visual identification band.
There are not parent and child parking bays available.
There is not a designated drop-off point.
There is also an overflow car park which has steep sloped access and uneven surfaces.

You can borrow or hire the following equipment: manual wheelchairs, a running buggy and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the Information Centre. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
All mobility equipment is available to borrow free of charge.
There is also a free shuttle bus that visitors can request to take them to the Conservatory Café or riverside.
The shuttle bus is wheelchair accessible.
There are securing clamps inside to secure wheelchairs.
The shuttle bus has a working hearing loop.

Access into the area is via a step.
There is 1 step, which is unmarked, with no handrails.
The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 85cm.
Internally the door has a high colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
All flooring is smooth and even.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are tables, bench seats and chairs without armrests available in the visitor reception.
The following furniture is permanently fixed: some of the chairs.
Services/facilities available include: a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.