Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: a reception.
- The most accessible entrance has a slight ramp/slope.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps, an accessible route map, mountain trikes and a large map in the car park.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: an accessible toilet for the use of everyone, a parent and baby room and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found off the lower car park, in a separate block.
- This toilet with adaptations for disabled people is approximately 24m from the visitor reception.
- The standard toilets surveyed can be found off the lower car park, in a separate block.
Admissions
- At this location the following are free to access for all visitors: the Gardener's Bothy Café and the toilet facilities.
- At this location the following areas are free to access for National Trust members but payable for everyone else: the whole site.
- At this location the following areas require payment from everyone (including National Trust members): Claremont Gardens.
- Parking is free for all visitors.
- This site offers companion or carer discounts.
- Up to two companions are allowed to visit for free.
Public Transport
- There is a bus stop within approximately 150m of the site.
- The closest bus stop is West End Lane and is located directly outside the entrance to the site on Stony Hill.
- The nearest train station is Esher Train Station.
- Esher Train Station is located approximately 2.2 miles from Claremont Landscape Gardens.
There is a regular bus from the train station to the site. - For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking (Upper Car Park)
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces, potholes and speed bumps.
- This is an open air car park with a tarmac, concrete and gravel surface.
- Parking is free for all users.
- There are not clearly presented payment signs.
- Maps and information boards are available.
- There are 3 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 443cm.
- There is a hatched zone on both sides and to the rear.
- The nearest Blue Badge bay is 8m from the visitor reception.
- Obstacles from the car park include: uneven surfaces, slopes/ramps and a road crossing.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
- There is a slight slope from the car park to the visitor reception.
Parking (Lower Car Park)
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces and speed bumps.
- This is an open air car park with a tarmac, concrete and gravel surface.
- Parking is free for all users.
- There are not clearly presented payment signs.
- Maps and information boards are not available.
- There are no Blue Badge parking bays available.
- Obstacles from the car park include: uneven surfaces, slopes/ramps and a road crossing.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
- There is a steep slope from the car park to the visitor reception. There are toilet facilities within this car park.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor reception. View more information about booking and collection of equipment.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 103cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are varied.
Counter (Membership)
- There is step-free level access to the counter.
- The height of the counter is 72cm.
- Lighting levels are varied.
- There is no (or very little) background noise here.
- The counter does not have a hearing assistance system.
- There are bench seats available in the counter area.
Counter (Book Sale)
- There is step-free level access to the counter.
- The height of the counter is 70cm.
- Lighting levels are varied.
- There is no (or very little) background noise here.
- The counter does not have a hearing assistance system.
Parent and Baby Room / Baby Feeding Room (Lower Car Park)
- There is step-free level access into the room.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 87cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The height of the baby change table is 86cm.
- The wash basin tap type is push.
- There is no seating available in the room.
- Waste bins include: a nappy bin.
- There is a slight upwards slope from the lower car park to the toilet block.
Toilet with Adaptations (Lower Car Park - Left Hand Transfer)
- This toilet is located off the lower car park, in a separate block.
- There is step-free level access into the toilet.
- This toilet is approximately 24m from the visitor reception.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 98cm.
- The door has a locking handle.
- Internally the door has a medium colour contrast.
- The dimensions of the cubicle are 185cm x 232cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 116cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 99cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 111cm.
- The height of the hand dryer is 92cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- The cubicle does not have a full length mirror.
- There are coat hooks in the toilet at 112cm and 122cm from the floor.
- The following have a high colour contrast with their surroundings: the toilet seat, all grab rails, the floor and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the internal door.
- Lighting levels are bright.
- There is a slight upwards slope from the lower car park to the toilet block.
Standard Toilet (Lower Car Park - Male and Female)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 68cm.
- Internally the door has a low colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 67cm.
- The wash basin tap type is sensor.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a slight upwards slope from the lower car park to the toilet block.