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TEMP SITE TO INTEGRATE WITH NEW UI DB

Claremont Landscape Garden - Gardener's Bothy Café

Portsmouth Road, Esher, Surrey, KT10 9JG

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Access Guide

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Summary

  • The most accessible entrance has step-free level access and manual doors.
  • This entrance is the main entrance to the left of the building.
  • There is step-free access once inside.
  • There is restricted room to manoeuvre at this property.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, a clearly signed hearing assistance system and facilities for assistance dogs.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is located off the Lower Car Park. View information about this toilet (new tab).
  • There is a separate exit.
  • The exit has step-free level access and manual doors.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception. View more information about booking and collection of equipment.

Route to (Gardener's Bothy Café)

Entrance

  • The entrance surveyed is located at the front left of the café building.
  • There is step-free level access at the entrance.
  • There are double manual doors (with one door locked) which open away from you.
  • The width of the opening is 58cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
  • The door can be kept open upon request.
    Please ask any member of staff for assistance.

Eating and Drinking

  • This is a café which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus and menu boards.
  • Menus are not easy to read (unclear font with poorly contrasting colours).
  • The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, a portable card machine for payment, large-handled mugs and large-handled cutlery.
  • Lighting levels are moderate to good.
  • There is background noise here.
  • There is a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a counter over 85cm high with a tray rail.
  • The counter is 92cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are tables, long tables, bench seats, a mixture of chairs with and without armrests and picnic tables available in the seating area.
  • The seating area does not have: a priority table.
  • Tables are at a suitable height for a wheelchair user.
  • The surface height of the tables is 74cm.
  • The following furniture is permanently fixed: some of the chairs.
  • Some flooring in the area is smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven paving/tiles.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

Outdoor Seating Areas (Gardener's Cafe Bothy Upper Decking)

  • The following outdoor areas are available: decking.
  • There is step-free level access to the outdoor seating area.
  • Access to the outdoor seating area is via a slight ramp/slope (which bypasses any steps).
  • The ramp is over 150cm wide, with a handrail on the left going up.
  • Facilities in this area include: seats with armrests, seats without armrests and a coffee table.
  • The surface height of the table is 75cm.
  • There is room for a wheelchair user to manoeuvre within the seating area (150cm x 150cm).

Exit

  • The exit is located at the front right of the café building.
  • There is step-free level access at the exit.
  • There are double manual doors (with one door locked) which opens away from you.
  • The width of the opening is 58cm.