Access Guide

Search Access Guide

Summary

View information about opening hours.
The most accessible entrance has step-free level access and manual doors.
This entrance is at the front of the building.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: standard toilets.
The nearest toilet with adaptations for disabled people is on the first floor of Landemare Café, ahead and on the left after you exit. View information about this toilet (new tab).
The standard toilets surveyed can be found at the rear of the shop building.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders and fidget toys.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.
Sensory packs also include anxiety control items, easy reading materials and materials in Braille.
There are tactile resources which reflect the collection available on request from the house.

Proceed directly ahead from the car park. Go along the pathway to the left of the café building and the shop is on the right.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are tarmac, paving stones and bonded gravel.
The majority of the paths are wide enough for wheelchair users.
There is no accessible shuttle to this area.

There is step-free level access into the shop.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 81cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are over 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are varied.
There is step-free level access to the counter.
The height of the counter is 85cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

Access into the toilet is via steps and a slight ramp/slope.
The slope is over 150cm wide, with no handrails.
There are 4 steps, which are clearly marked, with a handrail on the left going up.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 71cm.
Internally the door has a low colour contrast.
The male standard toilet was surveyed.
There is also a female toilet in the same location.
The width of the widest cubicle door opening is 64cm.
The wash basin tap type is sensor.
Lighting levels are bright.
There are hand dryers.
There is no handrail at the step in front of the entrance.