Skip to main content
The new name for DisabledGo

TEMP SITE TO INTEGRATE WITH NEW UI DB

Chartwell - Second-hand Bookshop

Mapleton Road, Westerham, Kent, TN16 1PS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • View information about opening hours.
  • The most accessible entrance has step-free level access and an open entrance with no doors.
  • This entrance is at the front of the building.
  • There is step-free access once inside.
  • The following are also available: seating and a clearly signed hearing assistance system.
  • At the time of our visit the hearing assistance system was working.
  • This site is part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is on the first floor of Landemare Café, ahead and on the left after you exit the lift. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: ear defenders and fidget toys.
  • You can borrow these from the visitor centre. View more information about booking and collection of equipment.
  • Powered mobility vehicles cannot be borrowed or hired.
  • Sensory packs also include anxiety control items, easy reading materials and materials in Braille.
    There are tactile resources which reflect the collection available on request from the house.

Route to (the Second-hand Bookshop)

  • Proceed directly ahead from the car park.
    Go along the pathway to the left of the café building and the bookshop is on the right.
  • The route to the area is step-free via a slight ramp/slope.
  • Path surfaces along the route are tarmac, paving stones and bonded gravel.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Shop

  • There is step-free level access into the shop.
  • The width of the door opening is 148cm.
  • There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
  • The majority of aisle widths are under 150cm.
  • Some flooring in the shop is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • There is step-free level access around the shop.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment.
  • A donation box is available for when the bookshop is not staffed.