Access Guide
Summary
- View information about opening hours.
- The following are also available: a large map in the car park and an information board in the car park.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and a parent and baby room.
- The toilet with adaptations for disabled people surveyed can be found to the left of the visitor centre entrance.
- This toilet with adaptations for disabled people is approximately 4m from the visitor centre entrance.
Admissions
- At this location the following are free to access for all visitors: access to the shops and café.
- At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest bus stop is Mapleton Road, approximately 0.5 miles away.
- The nearest train station is Edenbridge.
- Edenbridge Station is approximately 4 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- The vehicle route from the main road to the car park includes: uneven surfaces, potholes and speed bumps.
- This is an open air car park with a tarmac, gravel and compacted gravel surface.
- Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
- There are not clearly presented payment signs.
- Maps and information boards are available.
- There are more than 10 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 600cm.
- There is a hatched zone on one side but not to the rear.
- The hatched zone is under 120cm wide.
- The nearest Blue Badge bay is 90m from the visitor centre entrance.
- Obstacles from the car park include: dropped kerbs and slopes/ramps.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
- The mobility bus that is available has a tailgate lift suitable for manual wheelchairs, and can take visitors from the car park to the front of the house.
On occasions when the site is busy, the second overflow car park is a field.
Route to (the Visitor Centre)
- Proceed directly ahead from the car park down the slope, go across the pedestrian crossing on the left and the visitor centre is directly ahead.
- The route to the area is step-free via a slight ramp/slope and is step-free via a steep ramp/slope.
- Path surfaces along the route are tarmac and bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders and fidget toys.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
- Sensory packs also include anxiety control items, easy reading materials and materials in Braille.
There are tactile resources which reflect the collection available on request from the house.
Visitor Centre
- There is step-free level access into the area.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 112cm.
- Internally the door has a low colour contrast.
- There is step-free level access around the visitor centre.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the visitor centre.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs without armrests available in the visitor centre.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 112cm.
Toilet with Adaptations (Visitor Centre - Ambulant - Right Hand Transfer)
- This toilet is located to the left of the visitor centre entrance.
- There is step-free level access into the toilet.
- This toilet is approximately 4m from the visitor centre entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 93cm.
- The door has a locking handle.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The dimensions of the cubicle are 148cm x 264cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat but it is obstructed.
- The lateral transfer space is 70cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 44cm.
- The height of the toilet roll holder is 86cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 86cm.
- The height of the soap dispenser is 113cm.
- The height of the hand dryer is 113cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is a shelf located where it is reachable for seated and standing users.
- The shelf does not meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and select the Stoma Friendly tab in the right hand pane.
- The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: the dropdown rail, the toilet seat, all grab rails and the floor.
- The following have a less clear colour contrast with their surroundings: the internal door.
- Lighting levels are bright.
Parent and Baby Room / Baby Feeding Room (Visitor Centre)
- There is step-free level access into the room.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 74cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The height of the baby change table is 108cm.
- The wash basin tap type is twist/turn.
- There is a chair without armrests available in the room.
- Waste bins include: a nappy bin and a general waste bin without lid.