Access Guide

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Summary

View information about opening hours.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is within the stableyard. View information about this toilet (new tab).

You can borrow or hire the following equipment: manual wheelchairs and cycles. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, magnifying glass, soft toy and communication cards.
You can borrow these from the stableyard visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the stableyard visitor reception. View more information about booking and collection of equipment.
There are children's bikes available to borrow.
There is an accessible bus that goes to the stableyard and back from the overflow car park on busy days only.

Exit the main car park and cross the road using the zebra crossing.
Follow the road down until you reach the archway which is the entrance to the stableyard.
Inside the stableyard you will find the shop and the bookshop.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac and gravel.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Access into the shop is via a slight ramp/slope.
The ramp is over 150cm wide, with no handrails.
The door is automatic, opens outwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 100cm.
Internally the door has a medium colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
The majority of aisle widths are under 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access around the shop.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 99cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

There is step-free level access into the shop.
The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 74cm.
Internally the door has a low colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
The majority of aisle widths are under 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around the shop.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
Payment for items is made in the gift shop.