Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and an open entrance with no doors.
This entrance is in the visitor centre, to the right before you reach the welcome desk.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located to the left of the visitor centre welcome desk. View information about this toilet (new tab).
There is a separate exit.
The exit has step-free level access, a manual door and a door permanently held open.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance.
You can borrow these from the visitor centre. View more information about booking and collection of equipment.
There are charges to borrow a tramper.
A volunteer driven buggy shuttle is available to transport between the visitor centre and castle.
Wheelchair users will need to transfer from their chair.

There is step-free level access into the shop.
The width of the door opening is 172cm.
The majority of aisle widths are under 150cm.
All flooring in the shop is smooth and even.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are bright.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is a low level counter at a suitable height for a wheelchair user.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
The exit door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the exit door opening is 95cm.
This shop has a outdoor plant area on a gravel surface, accessed via the exit door.