Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: a large map in the car park and an information board in the car park.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations, step free standard toilets and a parent and baby room.
- The toilet with adaptations for disabled people surveyed can be found in the top car park.
- The standard toilets surveyed can be found in the top car park.
Admissions
- At this location the following are free to access for all visitors: parking.
- At this location the following areas are free to access for National Trust members but payable for everyone else: all of the site.
- At this location the following areas require payment from everyone (including National Trust members): special events.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest train station is Malvern Link.
- Malvern Link Station is approximately 12.5 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Visitor Reception (Welcome Kiosk)
- There is step-free level access into the area.
- This kiosk is the initial check-in for visitors.
When the kiosk is staffed, visitors in cars are required to pull into the lay-by where a member of staff will attend. If a National Trust member, membership cards are scanned.
Non-members are asked to proceed to the visitor reception by the Lower Brockhampton car park to pay the entrance fee.
Parking (Top Car Park)
- This site has a car park.
- This is an open air car park with a loose chippings surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are no Blue Badge parking bays available.
- Obstacles from the car park include: uneven surfaces and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Entrance (Toilet Block - Top Car Park)
- The entrance surveyed is located in the top car park.
- There is step-free access via ramp at the entrance.
- The slight ramp is over 150cm wide, with no handrails.
- There is an opening without doors .
Toilet with Adaptations (Top Car Park - Ambulant - Right Hand Transfer)
- This toilet is located in the top car park.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 83cm.
- The door has a twist lock.
- The dimensions of the cubicle are 154cm x 155cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 82cm from the side of the toilet pan to the wall.
- There is a push button flush on the wall above the cistern.
- The following grab rails are available: a horizontal grab rail on the non transfer side.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 43cm.
- The height of the toilet roll holder is 112cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 76cm.
- The height of the soap dispenser is 114cm.
- The height of the towel dispenser is 144cm.
- The height of the hand dryer is 99cm.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is not a shelf.
- The cubicle has: a sanitary bin and a pedal bin.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: the dropdown rail, some grab rails and the internal door.
- The following have a less clear colour contrast with their surroundings: the floor, the toilet seat and some grab rails.
- Lighting levels are moderate to good.
- There is a diagonal grab rail on the door.
The lights are on a sensor, which without movement, cuts off after 1 minute.
Standard Toilet (Top Car Park)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 74cm.
- Internally the door has a high colour contrast.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 78cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room (Top Car Park)
- There is step-free level access into the room.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 84cm.
- Internally the door has a high colour contrast.
- The height of the baby change table is 108cm.
- The wash basin tap type is lever mixer.
- There is no seating available in the room.
- Waste bins include: a nappy bin.
Parking (Lower Brockhampton Car Park)
- This site has a car park.
- This is an open air car park with a tarmac, concrete and gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are 4 Blue Badge parking bays.
- The nearest Blue Badge bay is 53m from the visitor reception.
- Obstacles from the car park include: loose chippings and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair and cycles. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: accessible maps.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- The cycles that can be borrowed are children's balance bikes.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with no handrails.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 102cm.
- Internally the door has a low colour contrast.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
- All flooring is smooth and even.
- The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 89cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are chairs without armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 100cm.
Picnic Area (Lower Brockhampton Car Pak / Visitor Reception)
- The following information describes the picnic area located by the car park and visitor reception area.
- Access into the area is via slight ramps/slopes.
- The slope is over 150cm wide.
- There are picnic tables.
- Adapted picnic tables are available.
- The distance between the floor and the underside of the lowest picnic table is 64cm.
- The distance between the floor and the underside of the highest picnic table is 71cm.
- The following furniture is permanently fixed: all of the chairs and all of the tables.
- There is step-free level access around some of the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to compacted earth and grass.
- Some of the picnic tables are on a grassed area adjacent to the Lower Brockhampton car park and some are next to the Visitor Recepton.