Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and a door permanently held open.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations for disabled people and a standard toilet.
- The toilet with adaptations for disabled people surveyed can be found in between the café and the kiosk.
- This toilet with adaptations for disabled people is approximately 4m from the café.
- The standard toilets surveyed can be found between the café and the kiosk.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: accessible maps.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
Route to (the Café)
- From the car park, follow the path round and the is straight ahead.
- The route to the area is step-free level.
- Path surfaces along the route are concrete.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance (Café)
- The entrance surveyed is located to the side of the building.
- There is step-free level access at the entrance.
- There is a single manual door (with a locked extension leaf) which are permanently open.
- The width of the opening is 97cm.
Eating and Drinking (Box Hill Café)
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: menu boards and counter menus.
- Menus are not easy to read (unclear font with poorly contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, a portable card machine for payment, large-handled mugs and large-handled cutlery.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 88cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables, chairs without armrests and picnic tables available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 75cm.
- All flooring in the area is smooth and even.
Picnic Area (Box Hill Café)
- The following information describes the picnic area located at the front and back of the café.
- Access into the area is via slight ramps/slopes.
- The ramp is between 75cm and 150cm wide, with a handrail on the left going down.
- There are picnic tables.
- No chairs have armrests on both sides.
- Adapted picnic tables are not available.
- There is step-free level access around the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to grass and gravel.
Toilet Block with Adaptations (Right Hand Transfer)
- This toilet is located in between the Café and Ice Cream - Drinks and Snacks kiosk.
- There is step-free level access into the toilet.
- This toilet is approximately 7m from the café entrance.
- There is pictorial signage on or near the door.
- The door is automatic, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 93cm.
- The door has a push button lock.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 200cm x 212cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 114cm from the side of the toilet pan to the wall.
- There is a lever flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the non transfer side and a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 51cm.
- The height of the toilet roll holder is 110cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 69cm.
- The height of the soap dispenser is 106cm.
- The height of the hand dryer is 104cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a waste bin with lid.
- The cubicle does not have a full length mirror and coat hooks.
- The following have a high colour contrast with their surroundings: the dropdown rail, the internal door, the floor and the toilet seat.
- The following have a less clear colour contrast with their surroundings: all grab rails.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 76cm.
- Internally the door has a high colour contrast.
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- The width of the widest cubicle door opening is 65cm.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.