Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and a door permanently held open.
- This entrance is at the front right of the building.
- There is step-free access to the majority of the venue once inside.
- There are various steps to access some areas of the gift shop.
- There is a member of staff available for help and assistance.
- The following are also available: a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- Powered mobility vehicles cannot be borrowed or hired.
Route to (the Gift Shop from the Public Car Park)
- Follow the road from the public car park downhill towards the harbour.
Continue down the right side of the river, where the gift shop entrance is on the right. - The route to the area is step-free level and is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop
- There is step-free level access into the shop.
- The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 93cm.
- Internally the door has a medium colour contrast.
- The majority of aisle widths are under 150cm.
- Some flooring in the shop is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access around some of the shop.
- Access around the shop is via steps.
- There is background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- There are various steps to access some areas of the gift shop.