Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and a manual door.
- This entrance is opposite the garden centre.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is on the opposite side of the garden centre. View information about this toilet (new tab)
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
- A wheeled walker is also available from the car park.
Route to (the Magnolia Café)
- Exit the visitor reception and use the ramp to access the garden.
Go along the path that is parallel to the wall then turn right and go through the gates.
Go through the passageway and the café is located to the left. - The route to the area is step-free level, is step-free via a slight ramp/slope and is step-free via a steep ramp/slope.
- Path surfaces along the route are gravel and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance (Accessible)
- The entrance surveyed is located opposite the garden centre.
- There is step-free level access at the entrance.
- There is a single manual door which opens away from you.
- The width of the opening is 101cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Entrance (Stepped)
- The entrance surveyed is located at the side of the café.
- There is stepped access at the entrance.
- There is 1 step, which is unmarked, with no handrails.
- There are double manual doors (with one door locked) which open away from you.
- The width of the opening is 61cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Eating and Drinking
- This is a café which serves hot and cold snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus and menu boards.
- The following are available here: drinking straws, two handled cups and easy grip cutlery.
- Lighting levels are moderate to good.
- There is background noise here which varies, depending on the time of day.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 91cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables and chairs without armrests available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 75cm.
- All flooring in the area is smooth and even.