Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: maps, a large map in the car park and an information board in the car park.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is around the right side of the toilet block, to the right of the Wharf Tea-room. View information about this toilet (new tab)

At this location the following areas are free to access for National Trust members but payable for everyone else: parking and admission to the grounds and castle.
This site offers companion or carer discounts.

There is a bus stop within approximately 150m of the site.
The Castle Inn bus stop is just outside the entrance to the site.
The nearest train station is Robertsbridge.
Robertsbridge Station is approximately 5 miles from the site.
There are no buses from the train station to the site.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
This is an open air car park with a gravel surface.
Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
There are clearly presented payment signs.
Maps and information boards are available.
There are 7 Blue Badge parking bays.
The nearest Blue Badge bay is 10m from the tickets and information building.
Obstacles from the car park include: uneven surfaces, a lack of pedestrian walkways to cross the car park and loose chippings.
There are not parent and child parking bays available.
There is not a designated drop-off point.
The Blue Badge bays are only marked by width. These bays have a width of 460cm.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the tickets and information building. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

Access into the area is via steps and a slight ramp/slope (which bypasses any steps).
The ramp is between 75cm and 150cm wide, with handrails on both sides.
There are 3 steps, which are unmarked, with handrails on both sides.
The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the door opening is 80cm.
There is step-free level access around the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access to the counter.
The height of the counter is 90cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a hearing assistance system which is not signed.
The hearing assistance system was tested and working at the time of the survey.
There are tables, bench seats and chairs with armrests available in the visitor reception.
The following furniture is permanently fixed: some of the chairs.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.