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Berrington Hall - Old Servants' Hall Tea-room

near Leominster, Herefordshire, HR6 0DW

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has steps, manual doors and doors permanently held open.
  • This entrance is just inside the courtyard to the left.
  • There is stepped access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • Toilet and changing facilities available include: a Changing Places facility and step free standard toilets.
  • There is a Changing Place which can be found in the courtyard near the entrance to the tea-room.
  • The standard toilets surveyed can be found in the courtyard near the entrance to the tea-room.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from visitor reception. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: a tramper and a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from visitor reception. View more information about booking and collection of equipment.
  • With there only being one electric tramper, it is advised to book in advance.

Route to (the Old Servants' Tea-room)

  • From the visitor reception there is a pathway towards the hall.
    Take the right hand path towards the walled garden and the rear of the hall.
    There is a turn to the right which takes you into the stables area courtyard.
    The tea-room is on the left as you enter the courtyard.
  • The route to the area is step-free level.
  • Path surfaces along the route are compact earth, tarmac and bonded gravel.
  • The majority of the paths are wide enough for wheelchair users.
  • There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Picnic Area (Courtyard)

  • The following information describes the picnic area located in the courtyard.
  • There is step-free level access into the area.
  • There are tables.
  • No chairs have armrests on both sides.
  • There is step-free level access around the area.
  • The surface in the picnic area is not smooth and even.
  • Where the flooring is not smooth or even, this is due to gravel.

Changing Places (Courtyard - Right Hand Transfer)

  • Location and Access View
    • The facility is not additional to standard and accessible toilets, and is located close to other managed facilities.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
    • The width of the door opening is 84cm.
    • The door has a twist lock.
    • The door has a horizontal grab rail.
    • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
  • Toilet Details View
    • There is a lateral transfer space to the right of the seat.
    • The transfer space on the right as you face the toilet is 150cm.
    • The following grab rails are available: a horizontal grab rail on the door.
    • There is a dropdown rail on the transfer side.
    • The following have a high colour contrast with their surroundings: all grab rails, the floor and the toilet seat.
    • The following have a less clear colour contrast with their surroundings: the dropdown rail and the internal door.
    • The toilet seat is 48cm above the floor.
    • There is a spatula flush on the transfer side.
    • There a pull cord emergency alarm but it is not at a recommended height (within 10cm from floor).
    • The height of the toilet roll holder is 86cm.
    • The toilet has a cistern.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted and height-adjustable.
    • The length of the facility changing bench is 140cm.
    • The changing places hoist is powered overhead and covers all areas in the cubicle.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin tap type is lever mixer.
    • The towel dispenser is 74cm from the floor.
    • The facility has: a waste bin with lid and a sanitary bin.
    • The facility does not have a full length mirror and coat hooks.
    • There is not a shelf.
    • Wide tear off paper roll is not available.
    • There is a baby change facility which is not at a suitable height for a wheelchair user.
    • There is not a visual fire alarm beacon within the toilet.
    • Lighting levels are moderate to good.

Standard Toilet (Courtyard)

  • There is step-free level access into the toilet.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 71cm.
  • Internally the door has a low colour contrast.
  • The male standard toilet was surveyed.
  • There is also a female toilet in the same location.
  • The width of the widest cubicle door opening is 60cm.
  • The wash basin tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There are hand dryers.

Entrance (Tea-room)

  • The entrance surveyed is located on the left after you enter the courtyard.
  • There is stepped access at the entrance.
  • There is a single manual door which is permanently open.
  • There is a second manual door which opens away from you.
  • There are 7 steps beyond the entrance, which are unmarked, with a handrail on the right going down.
  • The handrail covers all steps.

Eating and Drinking

  • This is a tea room which serves hot and cold snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: written wall menus and menu boards.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery and large-handled mugs.
  • Lighting levels are moderate to good.
  • There is background noise here which varies, depending on the time of day.
  • There is a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a counter over 85cm high with a tray rail.
  • The counter is 90cm high.
  • There is not a section of the counter at a suitable height for a wheelchair user.
  • There is step-free level access around the seating area.
  • There are tables and chairs without armrests available in the seating area.
  • The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
  • Tables are at a suitable height for a wheelchair user.
  • The surface height of the tables is 76cm.
  • Flooring in the area is not smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven paving/tiles and uneven floorboards.