Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a step, a steep ramp/slope (which bypasses any steps), a manual door and a door permanently held open.
This entrance is to the rear of the farm buildings.
There is stepped access once inside.
There is ramped or stepped access to the counter.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located at Strode House. View information about this toilet (new tab).

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, activity sheets and soft toy.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

Leave the visitor reception area with the accessible car park on the left.
Continue until you reach the T-junction and turn left.
The shop is on the left.
The route to the area is step-free level.
Path surfaces along the route are tarmac and concrete.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

The entrance surveyed is located to the rear of the farm buildings.
There is step-free access via ramp at the entrance.
The steep portable ramp is between 75cm and 150cm wide, with no handrails.
The ramp overcomes the step.
Please contact a member of staff by ringing the bell at the entrance for use of the portable ramp.
There is 1 step, which is unmarked, with no handrails.
The step is not at the recommended height (between 15cm - 18cm).
There is a single manual door which is permanently open.
The width of the opening is 120cm.
There is a second manual door which opens away from you.
The width of the opening is 83cm.
There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

The majority of aisle widths are under 150cm.
Some flooring in the shop is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access around some of the shop.
Access around the shop is via steps and a steep ramp/slope (which bypasses the steps).
There is background noise here which varies, depending on the time of day.
Lighting levels are moderate to good.
There is step-free access via ramp to the counter.
The height of the counter is 76cm.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.