Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access and doors permanently held open.
This entrance is on the right after you exit the visitor reception.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: standard toilets.
The nearest toilet with adaptations for disabled people is located at Strode House. View information about this toilet (new tab).
The standard toilet surveyed can be found to the left of the café entrance.
There is a separate exit.
The exit has step-free level access and a door permanently held open.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys, sunglasses, activity sheets and soft toy.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
Powered mobility vehicles cannot be borrowed or hired.

From the visitor reception exit, the café will be on the right.
The route to the area is step-free level.
Path surfaces along the route are tarmac and paving stones.
The majority of the paths are not wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

The entrance surveyed is located to the right after you exit the visitor reception.
There is step-free level access at the entrance.
There are double manual doors which are permanently open.
The width of the opening is 110cm.
There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

This is a café which serves hot and cold meals and snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus and menu boards.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, takeaway cutlery, a portable card machine for payment, large-handled mugs and large-handled cutlery.
Lighting levels are moderate to good.
There is background noise here which varies, depending on the time of day.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high without a tray rail.
The counter is 90cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables and a mixture of chairs with and without armrests available in the seating area.
The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm) and a priority table.
Tables are at a suitable height for a wheelchair user.
The surface height of the tables is 75cm.
Flooring in the area is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet.

The following information describes the picnic area located outside the café.
There is step-free level access into the area.
There are picnic tables.
No chairs have armrests on both sides.
Adapted picnic tables are available.
The following furniture is permanently fixed: all of the chairs and all of the tables.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.

The exit is located at the far end of the café on the right.
There is step-free level access at the exit.
There are double manual doors (with one door locked) which is permanently open.
The width of the opening is 55cm.
There is a small lip on the threshold of the exit with a height of less than 1.5cm.

There is step-free level access into the toilet.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 72cm.
Internally the door has a low colour contrast.
The female toilet was surveyed.
There is also a male toilet in the same location.
The width of the widest cubicle door opening is 64cm.
The wash basin tap type is twist/turn.
Lighting levels are moderate to good.
There are hand dryers.