Access Guide

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Summary

View information about opening hours.
The most accessible entrance has step-free level access, a manual door and a door permanently held open.
This entrance is at the front of the shop.
There is step-free access once inside.
There is restricted room to manoeuvre at this property.
There is a member of staff available for help and assistance.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in an adjoining building next to the gift and plant shop. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders, fidget toys and communication cards.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

From visitor reception proceed ahead and turn right into the shop. Exit the shop and turn right.
Continue ahead down a slope, go through an opening then turn left.
The bookshop is located on the right.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are paving stones.
The majority of the paths are not wide enough for wheelchair users.
There is no accessible shuttle to this area.

There is step-free level access into the shop.
The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
The width of the door opening is 102cm.
Internally the door has a high colour contrast.
There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
The majority of aisle widths are under 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
There is step-free level access around some of the shop.
Access around the shop is via slight ramps/slopes.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 102cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter does not have a hearing assistance system.
Services/facilities available in the shop include: a member of staff to provide assistance.
There is an alternative entrance to the bookshop (Tackle entrance) which has an opening width of 86cm and is permanently held open during opening hours.
At this bookshop, payment is by cash only. Visitors wanting to pay by card can do so at the gift and plant shop.