Access Guide
Summary
- View information about opening hours.
- There are members of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a clearly signed hearing assistance system, a companion/carer discount, facilities for assistance dogs, maps, an accessible route map, on site-transport, sensory packs, a large map in the car park and an information board in the car park.
- The sensory pack includes: accessible maps. For more information about reserving a pack, and any charges, please contact the venue before your visit.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: toilets with some adaptations for disabled people, an ambulant cubicle, standard toilets and a parent and baby room.
- The toilets with adaptations for disabled people surveyed can be found on the left as you enter the visitor reception.
- This toilet with adaptations for disabled people is approximately 8m from the main entrance.
- The standard toilets surveyed can be found on the left as you enter the visitor reception.
- There is a separate exit.
- The exit has step-free level access and an automatic door.
Admissions
- At this location the following are free to access for all visitors: Parking.
- At this location the following areas are free to access for National Trust members but payable for everyone else: Entry to the site.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- The nearest bus stop is 238m on Fassage Close.
- The nearest train station is Cambridge.
- Cambridge Station is 7.1 miles from Anglesey Abbey.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This site has a car park.
- This is an open air car park with a tarmac, block paved and loose chippings surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are more than 20 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 470cm.
- There is a hatched zone on both sides but not to the rear.
- The nearest Blue Badge bay is 22m from the visitor reception entrance.
- Obstacles from the car park include: bollards with low colour contrast and a visual identification band.
- There are parent and child parking bays available.
- There is not a designated drop-off point.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys and sunglasses.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: mobility scooters. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
Visitor Reception
- There is step-free level access into the area.
- The door is automatic, opens by sliding and has a high colour contrast with the surrounding walls.
- The width of the door opening is 202cm.
- Internally the door has a high colour contrast.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and armchairs available in the visitor reception.
- Services/facilities available include: a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are moderate to good.
- The exit door is automatic, opens by sliding and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 202cm.
Entrance (Redwoods Restaurant)
- The entrance surveyed is located at the front of Redwoods Restaurant.
- There is step-free level access at the entrance.
- There are double automatic doors which opens towards you.
- The door is activated by a push pad at a suitable height for seated users (between 75cm - 100cm).
- The width of the opening is 174cm.
Eating and Drinking (Redwoods Restaurant)
- This is a restaurant which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered, a buffet counter, a self service counter and table service (on request only).
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus and counter menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery and a portable card machine for payment.
- Lighting levels are moderate to good.
- There is background noise here which varies, depending on the time of day.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 90cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are coffee tables, tables, chairs with armrests and chairs without armrests available in the seating area.
- The seating area does not have: a priority table.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 77cm.
- All flooring in the area is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
Picnic Area
- The following information describes the picnic area located to the rear of Redwoods Restaurant.
- There is step-free level access into the area.
- There are tables, bench seats and picnic tables.
- No chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The distance between the floor and the underside of the lowest picnic table is 67cm.
- The distance between the floor and the underside of the highest picnic table is 71cm.
- The standard height for the underside of picnic tables is 67cm.
- The surface height of the lowest table is 69cm.
- The surface height of the highest table is 73cm.
- The following furniture is permanently fixed: some of the chairs and some of the tables.
- There is step-free level access around the area.
- Some of the surface in the picnic area in the area is smooth and even.
- Where the flooring is not smooth or even, this is due to compacted earth.
- There are two entrances to the picnic area.
There is a set of double doors to the side of the restaurant, with one door locked.
The door width is 87cm.
There is a 3cm lip at the threshold.
These doors are manual and open away from you (push).
It may be difficult to open these doors.
The alternative exit is at the rear of the restaurant.
This is a single sliding door that may be difficult to open.
The door has a width of 138cm and a 1cm lip at the threshold.
Shop (Shop and Plant Centre)
- There is step-free level access into the shop.
- The majority of aisle widths are under 150cm.
- All flooring in the shop is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access around the shop.
- There is background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- There is an outdoor plant centre at the rear of the shop.
Access is through a double door that opens away from you.
One door is locked and has a width of 82cm.
The surface is compounded gravel and concrete tiled.
The majority of aisles are over 150cm.
Toilet with Adaptations (Visitor Centre - Left Hand Transfer)
- This toilet is located to the left as you enter the visitor reception.
- There is step-free level access into the toilet.
- This toilet is approximately 5m from the main entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The door has a lever twist lock.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 147cm x 233cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 90cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 95cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 96cm.
- The height of the hand dryer is 66cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a sanitary bin, a pedal bin and a padded back rest for seat.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 144cm from the floor.
- The following have a high colour contrast with their surroundings: the dropdown rail, the internal door, the floor and all grab rails.
- The following have a less clear colour contrast with their surroundings: the toilet seat.
- Lighting levels are moderate to good.
Toilet with Adaptations (Visitor Centre - Right Hand Transfer)
- This toilet is located to the left as you enter the visitor centre.
- There is step-free level access into the toilet.
- This toilet is approximately 6m from the main entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The door has a lever twist lock.
- Internally the door has a high colour contrast.
- The dimensions of the cubicle are 170cm x 248cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the seat.
- The lateral transfer space is 110cm from the side of the toilet pan to the wall.
- There is a spatula flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 49cm.
- The height of the toilet roll holder is 93cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 74cm.
- The height of the soap dispenser is 97cm.
- The height of the hand dryer is 63cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a sanitary bin, a pedal bin and a padded back rest for seat.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 143cm from the floor.
- The following have a high colour contrast with their surroundings: the internal door, all grab rails, the floor and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the toilet seat.
- Lighting levels are moderate to good.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 77cm.
- Internally the door has a high colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The width of the widest cubicle door opening is 60cm.
- There is an ambulant cubicle available with horizontal grab rails on both sides.
- The wash basin tap type is push.
- Lighting levels are bright.
- There are hand dryers.
Parent and Baby Room / Baby Feeding Room
- There is step-free level access into the room.
- The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 82cm.
- Internally the door has a low colour contrast.
- The height of the baby change table is 75cm.
- The wash basin tap type is push.
- There is no seating available in the room.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin and a sanitary bin.
- There is an identical Parent and Baby Room next to this one.
Exit
- The exit is located at the rear of the visitor reception.
- There is step-free level access at the exit.
- There are double automatic doors which opens by sliding.
- The width of the opening is 202cm.