Access Guide
Summary
- View information about opening hours.
- Amenities in this area include: a café and a tea room.
- The most accessible entrance has a slight ramp/slope and an open entrance with no doors.
- This entrance is is located to the right of the main house, at the front of the courtyard.
- There is step-free access once inside.
- There is a team member available for help and assistance.
- The following are also available: seating.
- Toilet and changing facilities available include: a Changing Places facility and step free standard toilets.
- There is a Changing Place which can be found on the right-hand side of the courtyard.
- The standard toilets surveyed can be found on the left-hand side of the courtyard directly opposite the internal tearoom entrance, and on the right-hand side of the courtyard.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and a mountain trike. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, magnifying glass, activity sheets and accessible maps.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- For use of the electric mountain trike, please contact the property directly.
Although a booking is not required, it is recommended that mobility equipment is reserved in advance.
Entrance (Tearoom And Tearoom Toilets)
- The entrance surveyed is located on the left-hand side of the café courtyard.
- There is step-free access via ramp at the entrance.
- The slight ramp is between 75cm and 150cm wide, with no handrails.
- There is a single manual door which opens away from you.
- The width of the opening is 87cm.
Entrance (Rear Tearoom Entrance)
- The entrance surveyed is located at the front of the house, to the right of the oval lawn.
- There is step-free level access at the entrance.
- There is a single manual door which opens away from you.
- The width of the opening is 94cm.
- This entrance is used as an alternative tearoom entrance for wheelchair users. A member of staff must be notified to open the door.
Eating and Drinking (Lakeland Coffee)
- This is a kiosk which serves hot and cold meals and snacks.
- There is step-free level access into the area.
- There is a counter where food and drink can be ordered and table service (on request only).
- Staff can provide assistance and offer service to tables.
- Menu types include: menu boards.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
- There is background noise here which varies, depending on the time of day.
- There is not a hearing assistance system.
- There is a counter over 85cm high without a tray rail.
- The counter is 145cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around some of the seating area.
- There are tables and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- There are some tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 71cm.
- Some flooring in the area is smooth and even.
- Where the flooring is not smooth or even, this is due to gravel.
- Additional seating which does not have step-free level access is located within the Tearoom seating area.
- Some of the seating area has ramped access.
- Seating within this area is split among the outdoor courtyard and the indoor Tearoom.
Different seating arrangements are available depending on the time of year.
Changing Places (Courtyard - Left-Hand Transfer)
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Location and Access
View
- The facility is not additional to standard and accessible toilets, and is located close to other managed facilities.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 90cm.
- The door has a twist lock.
- Internally the door has a medium colour contrast.
- The door has a horizontal grab rail.
- The dimensions of the facility are 220cm x 266cm.
- The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
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Toilet Details
View
- There is a lateral transfer space to the left of the seat.
- The transfer space on the left as you face the toilet is 143cm.
- The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the toilet and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on both sides of the seat.
- The following have a high colour contrast with their surroundings: all dropdown rails, the toilet seat and all grab rails.
- The following have a less clear colour contrast with their surroundings: the internal door and the floor.
- The toilet seat is 48cm above the floor.
- There is a spatula flush on the transfer side.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- The height of the toilet roll holder is 52cm.
- The toilet has a cistern.
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Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted and fixed.
- The length of the facility changing bench is 140cm.
- The changing places hoist is powered overhead and covers all areas in the cubicle.
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Other Facilities
View
- There is a fixed height wash basin at a suitable height for a wheelchair user.
- The wash basin tap type is lever mixer.
- The wash basin is 72cm from the floor.
- The soap dispenser is 104cm from the floor.
- The towel dispenser is 93cm from the floor.
- The facility has: a waste bin with lid and a sanitary bin.
- The facility does not have a full length mirror.
- There is a shelf located where it is reachable for seated and standing users.
- The shelf does not meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and scroll to the Stoma Friendly tab in the right hand pane.
- The coat hooks are 95cm and 131cm from the floor.
- Wide tear off paper roll is available.
- The height of the wide paper roll dispenser is 93cm.
- There is not a visual fire alarm beacon within the toilet.
- Lighting levels are moderate to good.
Standard Toilet (Courtyard - Baby Change Cubicle)
- Access into the toilet is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with no handrails.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a high colour contrast.
- The shared standard toilet was surveyed.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are no hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.
Standard Toilet (Tearoom)
- Access into the toilet is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with no handrails.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 73cm.
- Internally the door has a low colour contrast.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 60cm.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are no hand dryers.