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Tudor Merchant's House - National Trust

Quay Hill, Tenby, Pembrokeshire, SA70 7BX

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this building include: a reception, exhibition rooms, a garden and historic interiors.
  • The most accessible entrance has steps, a very steep ramp/slope and a manual door.
  • This entrance is at the front of the building on Bridge Street.
  • There are 3 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is step-free access to the ground floor only once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating, large print information, Braille information and a clearly signed hearing assistance system.
  • At the time of our visit the hearing assistance system was working.
  • This site is part of the Sunflower Lanyard Scheme.

Admissions

  • At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
  • This site offers companion or carer discounts.

Public Transport

Parking

  • This building does not have a car park.
  • Nearby parking includes: standard on-street parking.
  • There is not a designated drop-off point.
  • The standard on-street parking is limited and has a maximum stay of 30 minutes.
    Summer pedestrianisation does remove this parking however.
    Blue Badge parking is available near the harbour.

Entrance

  • The entrance surveyed is located at the front of the building on Bridge Street.
  • There is stepped access at the entrance.
  • The very steep slope is over 150cm wide.
  • There are 3 steps, which are unmarked, with no handrails.
  • Some of the steps are not at the recommended height (between 15cm - 18cm).
  • There is a single manual door which is permanently open.
  • The width of the opening is 94cm.

Equipment and Resources to Borrow

  • Equipment cannot be borrowed or hired.
  • Powered mobility vehicles cannot be borrowed or hired.

Visitor Reception

  • Access into the area is via a steep ramp/slope.
  • The slope is over 150cm wide.
  • There is stepped access around the area.
  • The majority of aisle widths are over 150cm.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
  • The flooring is not smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven paving/tiles.
  • There is step-free access via slope to the counter.
  • The height of the counter is 93cm.
  • There is not a low level section at a suitable height for a wheelchair user.
  • The counter is placed in front of a patterned background.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are stools available in the visitor reception.
  • Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
  • There is no (or very little) background noise here.
  • Lighting levels are low.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 45 minutes.
  • There is stepped access along the tour route.
  • The majority of walkway widths are between 120cm and 180cm.
  • The tour can be adapted to avoid inaccessible areas.
  • There is no (or very little) background noise along the tour route.
  • Tour information includes the following formats: Braille.
  • The tour has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are bench seats and chairs with armrests at regular intervals along the tour.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
  • Lighting levels are low throughout the tour route.
  • There is a slight slope to the rear of the ground floor.
    If visitors are unable to access any of the areas, staff are able to sit down and have a discussion with visitors about the areas they are unable to visit.

Stairs

  • The floors which are accessible by stairs are G, 1, 2.
  • There are 14 steps between floors.
  • The steps are not clearly marked with handrails on both sides.
  • The highest step is 18cm high.
  • Lighting levels are low.

Exit (to Garden)

  • The exit is located at the rear left of the building.
  • There is not step-free access at the exit.
  • There is 1 step, which is unmarked, with no handrails.
  • There is a single manual door which is permanently open.
  • The width of the opening is 64cm.

Outdoor Spaces (Garden)

  • The outdoor spaces include the following surfaces: block paving.
  • Footpaths are not available in all of the outdoor space.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access around the area.
  • There are some bench seats situated along the paths for people to rest.