You are on Summary. Skip to the next section.

Summary

• View information about opening hours.
• Amenities in this area include: woodland.
• The most accessible entrance has a slight ramp/slope.
• This entrance is on Jose's Lane, approximately 310 metres from the Visitor Centre.
• There is a member of staff available for help and assistance.
• The following are also available: seating, maps, an accessible route map, a large map in the car park and an information board in the car park.
• Toilet and changing facilities available include: a toilet with some adaptations for disabled people and standard toilets.
• The toilet with adaptations for disabled people surveyed can be found to the right of the Visitor Centre.
• This toilet with adaptations for disabled people is approximately 35m from the Visitor Centre.
• The standard toilets surveyed can be found to the right of the Visitor Centre.

You are on Admissions. Skip to the next section.

Admissions

• At this location the following are free to access for all visitors: woodland and coastal walks.
• At this location the following areas are free to access for National Trust members but payable for everyone else: car park.
• Parking is free for National Trust members but chargeable for all other visitors.

You are on Public Transport. Skip to the next section.

Public Transport

• There is not a bus stop within approximately 150m of the site.
• The nearest train station is Barnstaple.
• Barnstaple train station is approximately 17.9 miles from Heddon Valley Visitor Centre.
• For the latest travel options and information you can plan your travel using Traveline (opens new tab).

You are on Parking. Skip to the next section.

Parking

• This site has a car park.
• The vehicle route from the main road to the car park includes: uneven surfaces.
• This is an open air car park with a gravel and compacted gravel surface.
• Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
• There are clearly presented payment signs.
• Maps and information boards are available.
• There are 2 Blue Badge parking bays.
• There is no hatched zone.
• The nearest Blue Badge bay is 20m from the the Visitor Centre.
• Obstacles from the car park include: a road crossing.
• There are not parent and child parking bays available.
• There is 1 electric vehicle charging point.
• An app is required for electric vehicle charging.
• There is not a designated drop-off point.

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Equipment and Resources to Borrow

• Equipment cannot be borrowed or hired.
• You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
• You can borrow these from the Visitor Centre. View more information about booking and collection of equipment.

You are on Route to (Visitor Centre). Skip to the next section.

Route to (Visitor Centre)

• Turn left at the car park entrance as you leave the car park and the Visitor Centre's central entrance is on your right.
  The Visitor Centre is next door to the Pantry and can be accessed from the Pantry via the level change ramp.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are tarmac and paving stones.
• The majority of the paths are wide enough for wheelchair users.

You are on Visitor Centre. Skip to the next section.

Visitor Centre

• There is step-free level access into the area.
• The door is manual, permanently held open and has a medium colour contrast with the surrounding walls.
• The width of the door opening is 97cm.
• Internally the door has a medium colour contrast.
• There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
• There is step-free level access around the visitor centre.
• The majority of aisle widths are under 150cm.
• There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the visitor centre.
• Some of the flooring is smooth and even.
• Where the flooring is not smooth or even, this is due to carpet.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a low level section at a suitable height for a wheelchair user.
• The counter does not have a hearing assistance system.
• There are tables, sofas and a mixture of chairs with and without armrests available in the visitor centre.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is no (or very little) background noise here.
• Lighting levels are moderate to good.

You are on Level Change. Skip to the next section.

Level Change

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• Ramp / Slope View
  • There is a ramp/slope located between the Visitor Centre and The Pantry.
  • The ramp/slope is used to access The Pantry from the Visitor Centre and the Visitor Centre from The Pantry.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 79cm (2ft 7in).
  • The lighting levels at the ramp/slope are good.

You are on Route to (The Pantry). Skip to the next section.

Route to (The Pantry)

• Turn left at the car park entrance as you leave the car park and The Pantry is the last entrance on your right at the end of the buildings.
  The Pantry is next door to the Visitor Centre and can be accessed from the Visitor Centre via the level change ramp.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are tarmac and paving stones.
• The majority of the paths are not wide enough for wheelchair users.

You are on Entrance (The Pantry). Skip to the next section.

Entrance (The Pantry)

• The entrance surveyed is located at the front of the building.
• There is step-free access via slope at the entrance.
• The steep slope is between 75cm and 150cm wide, with no handrails.
• There is a single manual door which is permanently open.
• The width of the opening is 97cm.
• There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

You are on Eating and Drinking (The Pantry). Skip to the next section.

Eating and Drinking (The Pantry)

• This is a café which serves hot and cold meals and snacks.
• There is a counter where food and drink can be ordered.
• Staff can provide assistance and offer service to tables.
• Menu types include: written wall menus and menu boards.
• Menus are easy to read (large clear font with contrasting colours).
• The following are available here: drinking straws, takeaway cups, a portable card machine for payment and large-handled mugs.
• Lighting levels are moderate to good.
• There is no (or very little) background noise here.
• There is not a hearing assistance system.
• There is a counter over 85cm high without a tray rail.
• The counter is 90cm high.
• There is not a section of the counter at a suitable height for a wheelchair user.
• There is step-free level access around the seating area.
• There are tables, sofas, bench seats, chairs without armrests and picnic tables available in the seating area.
• The seating area does not have: a priority table.
• There are some tables which are at a suitable height for a wheelchair user.
• The surface height of the tables is 76cm.
• The following furniture is permanently fixed: some of the chairs.
• All flooring in the area is smooth and even.

You are on Picnic Area. Skip to the next section.

Picnic Area

• The following information describes the picnic area located at the front of The Pantry.
• Access into the area is via a slight ramp/slope.
• The slope is over 150cm wide, with no handrails.
• There are bench seats and picnic tables.
• No chairs have armrests on both sides.
• Adapted picnic tables are not available.
• The distance between the floor and the underside of the lowest picnic table is 67cm.
• The distance between the floor and the underside of the highest picnic table is 67cm.
• The surface height of the lowest table is 72cm.
• The surface height of the highest table is 72cm.
• The following furniture is permanently fixed: some of the chairs.
• There is step-free level access around some of the area.
• All of the surface in the picnic area is smooth and even.

You are on Route to (Heddon Valley access point). Skip to the next section.

Route to (Heddon Valley access point)

• The access point is approximately 310 metres from the Visitor Centre.
  Turn right out of the Visitor Centre towards Hunters Inn.
  Take the road to the left of the pub (Jose's Lane); this lane is narrow and can be busy.
  There are two bridges to go across before you reach the access point.
  After the second bridge, the access point is to your right.
• The route to the area is step-free via a slight ramp/slope.
• Path surfaces along the route are tarmac.
• The majority of the paths are wide enough for wheelchair users.

You are on Outdoor Spaces. Skip to the next section.

Outdoor Spaces

• This information is for the access point located on Jose's Lane, approximately 310 metres from the Visitor Centre.
• There is step-free level access into the area.
• There is open access at the surveyed access point.
• The following outdoor facilities are available: woodland.
• The outdoor facilities also include: sea views.
• The outdoor spaces include the following surfaces: gravel.
• Footpaths are available in some of the outdoor space.
• The majority of the paths are wide enough for wheelchair users.
• There are steep ramps/slopes without handrails in the main areas.
• There are some steep slopes towards Heddon's Mouth.
• There are bench seats situated along the paths for people to rest.

You are on Toilet with Adaptations (Toilet Block - Ambulant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Toilet Block - Ambulant - Right Hand Transfer)

• This toilet is located to the right of the Visitor Centre.
• Access into the toilet is via a slight ramp/slope.
• The slope is between 75cm and 150cm wide, with no handrails.
• This toilet is approximately 35m from the Visitor Centre.
• There is pictorial and written text signage on or near the door.
• The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 93cm.
• The door has a locking handle (with a RADAR key to access).
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 83cm from the side of the toilet pan to the wall.
• There is a push button flush on the non transfer side.
• The following grab rails are available: a horizontal grab rail on the door and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: wash basin, soap dispenser and hand dryer.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 88cm.
• The wash basin tap type is sensor.
• The height of the wash basin is 84cm.
• The height of the soap dispenser is 119cm.
• The height of the hand dryer is 119cm.
• The height of the baby change is 88cm.
• There is a push button emergency alarm.
• There is not a shelf.
• The cubicle has: a sanitary bin and a padded back rest for seat.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 130cm from the floor.
• The following have a high colour contrast with their surroundings: the toilet seat, the internal door and the floor.
• The following have a less clear colour contrast with their surroundings: the dropdown rail and all grab rails.
• Lighting levels are bright.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• Access into the toilet is via a slight ramp/slope.
• The slope is between 75cm and 150cm wide, with no handrails.
• The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
• The width of the door opening is 70cm.
• Internally the door has a high colour contrast.
• The shared standard toilet was surveyed.
• The wash basin tap type is sensor.
• Lighting levels are bright.
• There are hand dryers.