Access Guide

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Summary

View information about opening hours.
Amenities in this building include: a garden and historic interiors.
The most accessible entrance has steps and a manual door.
This entrance is at the front of the house.
There are 5 floors once inside.
Other floors can be accessed via: stairs.
There is step-free access to the ground floor only once inside.
There are 2 steps located to the rear of the ground floor hallway, used to access the rear door (leading out to the garden and toilet), as well as the stairs down to the basement.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: seating, large print information and facilities for assistance dogs.
This site is not part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: a step free standard toilet.
The standard toilet surveyed can be found in the outbuilding in the garden.
The exit has steps and a manual door.

At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
This site offers companion or carer discounts.
Advance booking is essential, including for National Trust members.

There is a bus stop within approximately 150m of the building.
The nearest bus stop is on Chelsea Embankment, at the end of Cheyne Row.
The nearest train station is London Victoria.
London Victoria Station is approximately 1.5 miles away.
There is a regular bus service from the station to the nearest bus stop.
The nearest underground/overground station is South Kensington.
South Kensington Station is served by the District, Circle and Piccadilly Lines.
There is a regular bus service from the station to the nearest bus stop.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This building does not have a car park.
Nearby parking includes: standard on-street parking.
There is not a designated drop-off point.
There is limited standard on-street parking available in marked bays on Lordship Place and Lawrence Street, approximately 75 metres from the building.
Charges apply Monday to Saturday, 08:30-18:30, with payment by phone only. The maximum stay is 4 hours. Please see signage for details.

The entrance surveyed is located at the front of the house, on Cheyne Walk.
There is stepped access at the entrance.
There are 4 steps, which are unmarked, with no handrails.
Steps are split with a resting area.
Some of the steps are not at the recommended height (between 15cm - 18cm).
This entrance has an intercom and a bell.
Features not positioned at a suitable height for a wheelchair user include: the intercom and the bell.
There is a single manual door which opens away from you.
The width of the opening is 89cm.

There is step-free level access into the area.
The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
The width of the door opening is 80cm.
Internally the door has a low colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
The flooring is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet and carpet (deep pile).
The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
There is step-free level access to the counter.
The height of the counter is 106cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter does not have a hearing assistance system.
There are tables, sofas and a mixture of chairs with and without armrests available in the visitor reception.
The following furniture is permanently fixed: some of the chairs and all of the tables.
Services/facilities available include: a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.

The tour is self-guided but volunteers/staff are available to provide additional information.
The tour takes approximately 30 minutes.
There is stepped access along the tour route.
There are doorways or openings used on the tour which are under 75cm wide.
The majority of walkway widths are under 120cm.
The tour can not be adapted to avoid inaccessible areas.
Areas with stepped access only can be experienced by visitors via an information booklet.
There is no (or very little) background noise along the tour route.
Tour information includes the following formats: information booklets and pictorial.
The tour does not have a hearing assistance system.
There are a mixture of chairs with and without armrests at regular intervals along the tour.
The following furniture is permanently fixed: all of the tables.
Some flooring along the tour route is smooth and even.
Where the flooring is not smooth or even, this is due to carpet, carpet (deep pile), uneven paving/tiles and uneven floorboards.
Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
Lighting levels are low along parts of the tour route.
There are 2 steps located to the rear of the ground floor hallway, used to access the rear door (leading out to the garden and toilet), as well as the stairs down to the basement.

The following outdoor facilities are available: formal gardens and gardens.
The outdoor spaces include the following surfaces: concrete or tarmac, grass and gravel.
Footpaths are available in all of the outdoor spaces.
The majority of the paths are not wide enough for wheelchair users.
There is step-free level access around some of the area.
There are less than 3 steps without handrails in the main areas.
There is 1 step to access the garden and standard toilet from the back door and patio.
There are bench seats situated along the paths for people to rest.

Access into the toilet is via a step and a slight ramp/slope.
The slope is under 75cm wide.
There is 1 step, which is unmarked, with no handrails.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 62cm.
Internally the door has a low colour contrast.
The shared standard toilet was surveyed.
The wash basin tap type is twist/turn.
Lighting levels are moderate to good.
There are no hand dryers.