Access Guide
Summary
- View information about opening hours.
- Amenities in this building include: exhibition rooms, a historic house and historic interiors.
- The most accessible entrance has step-free level access and a manual door.
- This entrance is at the front of the house.
- There are 3 floors once inside.
- Other floors can be accessed via: stairs.
- There is stepped access once inside.
- The first floor has a split level, with 3 steps between the upper and lower levels.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, large print information, Braille information, a hearing assistance system which is not signed, facilities for assistance dogs and a virtual tour.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
Admissions
- At this location the following areas are free to access for National Trust members but payable for everyone else: all areas.
- This site offers companion or carer discounts.
- 2 Willow Road is open on Thursdays and Saturdays for pre-booked visits only, including members. Tickets go on sale two weeks before the date of your visit, on Thursdays.
Public Transport
- There is not a bus stop within approximately 150m of the building.
- The nearest bus stop is on the A502 Pilgrim's Place, approximately 400 metres from the building via Pilgrim's Lane.
- The nearest train station is West Hampstead.
- West Hampstead Station is approximately 1.3 miles away.
There is a regular bus service from the station via routes C11 and 268 to the nearest bus stop. - The nearest underground/overground station is Hampstead Heath.
- Hampstead Heath Underground Station is approximately 0.2 miles away.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This building does not have a car park.
- Nearby parking includes: Blue Badge on-street parking (within 50m), standard on-street parking and an open air public car park.
- There is a designated drop-off point with a dropped kerb which does not have tactile paving.
- Alternatively, disabled visitors can arrange to park on the small forecourt at the front of the property. Please call ahead to arrange this if possible as there is only space for two cars.
Entrance
- The entrance surveyed is located at the front of the house.
- There is step-free level access at the entrance.
- This entrance has an intercom and a bell.
- Features at a suitable height for a wheelchair user include: the bell.
- Features not positioned at a suitable height for a wheelchair user include: the intercom.
- There is a single manual door which opens away from you.
- The width of the opening is 75cm.
- There is a small lip on the threshold of the entrance with a height of more than 1.5cm.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
Visitor Reception
- There is step-free level access into the area.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- There is step-free level access to the counter.
- The height of the counter is 70cm.
- The counter has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There are stools and a mixture of chairs with and without armrests available in the visitor reception.
- The following furniture is permanently fixed: all of the tables.
- Services/facilities available include: a member of staff to provide assistance.
- There may be background noise here.
- Lighting levels are moderate to good.
Tour
- The tour is guided.
- The tour takes approximately 1 hour.
- There is stepped access along the tour route.
- There are doorways or openings used on the tour which are under 75cm wide.
- The majority of walkway widths are between 120cm and 180cm.
- The tour can be adapted to avoid inaccessible areas.
- Areas with stepped access only can be experienced by visitors via a virtual tour, an information booklet, a video on tablet or mobile phone and a photo album.
- There is no (or very little) background noise along the tour route.
- Tour information includes the following formats: information booklets, Braille, pictorial, information board and television/screen.
- The tour has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There are no seats at regular intervals along the tour.
- There are folding seats/stools available to take around the tour.
- Some flooring along the tour route is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- Lighting levels are varied throughout the tour route.
- The first floor has a split level, with 3 steps between the upper and lower levels.
There is a garage where you watch a short documentary film about Erno Goldfinger and the property as part of the tour. The film is subtitled and the garage is equipped with a hearing assistance system.
There are stools and bench seating in the garage.
There is a 4cm threshold at the entrance to the garage.
Stairs
- The floors which are accessible by stairs are G, 1, 2.
- There are 18 steps between floors.
- The steps are not clearly marked with a handrail on the right going up.
- The highest step is 16cm high.
- The stairs are open.
- This is a spiral staircase and will be narrower in some areas.
- Lighting levels are low.