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Marks and Spencer Tonbridge Simply Food

Cannon Lane, Tonbridge, Kent, TN9 1PN

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Tonbridge.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.

Approach

  • There is step free access on the approach to the store.
  • There is a ramp with a very easy incline.
  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach to the store.
  • Comments View
    • There are bollards which are spaced 110cm apart and have visual identification bands.

Outside Access

  • This information is for the entrance located at the front of the store.
  • There is step free access at this entrance.
  • There is a ramp with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 220cm (7ft 3in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 156cm (5ft 1in).
  • Comments View
    • The second set of automatic doors has an identical one opposite it (one to the left for entering and one to the right for exiting from the checkout area).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 113cm to 171cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 116cm from the floor.
    • Once condensed the touchscreen heights are 113cm to 145cm from the floor.
    • The scanner on the touchscreen is 90cm high.
      The touchscreen is approximately 40 metres from the main entrance.

Food Hall

  • Food Hall View
    • The Food Hall is located immediately ahead through the entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The hearing loop is only at the self-service tills.
    • The self-service checkouts vary. There are some which take cash and card payments, with controls ranging from 49cm-148cm in height, and some which take card payments only, with controls ranging from 105cm-143cm in height.

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.