Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within St Michaels Retail Park.
- The details within this access guide relate to the Marks and Spencer store and not the retail park.
Public Transport and Parking
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Public Transport
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- There is not a bus stop within approximately 150m of the store.
- The nearest train station is Harrogate or Thirsk.
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Parking
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- The store has its own car park.
- Parking is free for all users.
- The car park is located at the front of the store.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 465cm x 600cm (15ft 3in x 19ft 8in).
- The nearest designated bay is 2m (2yd 7in) from the entrance.
- The furthest designated bay is 10m (10yd 2ft) from the entrance.
- Clearly marked/signposted parent and child parking bays are available.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- Customers do not have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is tarmac.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 210cm (6ft 11in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 185cm (6ft 1in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter and at the Food Hall payment till(s).
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the food information counter.
Food Hall
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a home delivery service available from the store.